Kasey Jackson
Louisa,KY
Summary
Dynamic leader with proven success in people management and strategic planning. Expertise in driving productivity improvements and enhancing employee engagement to achieve operational efficiency.
Overview
13
13
years of professional experience
Work History
Store Director
Target
Teays Valley, WV
02.2024 - Current
- Managed daily store operations to ensure optimal customer experience and efficient workflow.
- Analyzed sales trends to optimize product placement and merchandising strategies.
- Implemented inventory management processes to maintain stock accuracy and availability.
- Developed new store location from ground up by hiring and training efficient team.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.
- Ended 2025 with 1.2 productivity growth through sales and controllable expenses
Human Resources Executive
Target
Barboursville, WV
09.2022 - 02.2024
- Analyzed HR data to identify trends and support decision-making processes.
- Developed and implemented employee engagement surveys, enhancing feedback collection methods.
- Supported recruitment efforts by coordinating interview schedules and managing candidate communications.
- Hired Over 200 employees to support a store grand-reopening in 2023
- Recommended process improvements to continually identify, analyze, and fix constraints and challenges.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Facilitated resolution of employee relations issues by providing guidance, mediation, and conflict resolution services.
- Designed succession planning initiatives to identify high-potential employees and prepare them for leadership roles.
Senior Operations Manager
DIRECTV
Huntington, WV
04.2020 - 09.2022
- Led cross-functional teams to enhance operational efficiency and streamline processes. (Over 800 employees)
- Developed and implemented strategic initiatives to optimize resource allocation and reduce costs.
- Analyzed operational data to identify trends, driving informed decision-making for process improvements.
- Established key performance indicators to measure productivity and drive continuous improvement initiatives.
- Oversaw project timelines and deliverables, ensuring alignment with strategic priorities and operational goals.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Boosted employee retention rates through the development of a positive work culture, fostering teamwork, open communication, and professional growth opportunities.
- Effectively managed departmental budgets, identifying opportunities for cost reduction and resource optimization.
- Served as a trusted advisor to senior leadership on matters related to operational performance, strategic planning, and organizational development.
- Achieved remarkable improvement in customer satisfaction scores by revamping customer service process to ensure swift and effective resolution of queries.
- Assisted in recruiting, hiring and training of team members.
Human Resources Manager
DIRECTV
Huntington, WV
04.2013 - 04.2020
- Led recruitment strategies to attract top talent aligned with company culture.
- Managed employee relations to resolve conflicts and promote a positive work environment.
- Designed training programs to improve employee performance and engagement.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
Education
Associates - Business Management
Ashland Community & Technical College
KentuckySkills
- Sales leadership
- Brand awareness
- People management
- Store operations
- Strategic planning
- Retail management
- Leadership development
- Team building and leadership
- Project management
Timeline
Store Director
Target
02.2024 - Current
Human Resources Executive
Target
09.2022 - 02.2024
Senior Operations Manager
DIRECTV
04.2020 - 09.2022
Human Resources Manager
DIRECTV
04.2013 - 04.2020
Associates - Business Management
Ashland Community & Technical College