Kassandra McEathron
Richmond
Summary
I am increasingly adaptable to all environments; in and out of the work place. My driven personality and dedicated work ethic make me a beneficial element in any job I undertake. I guarantee I'll be a viable asset to an company involved.
Overview
12
12
years of professional experience
Work History
Manager/Customer Service Operator
The Chuck Wagon
01.2022 - 11.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Sample Preparation Technician
Bluegrass Parenting Solutions
11.2024 - 05.2025
- Ensured accurate results with meticulous adherence to quality control procedures and guidelines.
- Contributed to maintaining inventory levels; ordered consumables as needed while managing budget constraints.
- Assisted in the development of standard operating procedures for sample preparation, improving overall laboratory performance.
- Coordinated with external partners to ensure client expectations were met; shared updates and collected feedback for continuous improvement.
Accounts Receivable Manager/ Office Manager
It Just Makes Scents
10.2021 - 07.2022
- I was in charge of organizing vendor accounts, creating purchase orders, and monitoring corporate bank activities.
- Prepared, posted, verified, and recorded customer payments and transactions related to accounts receivable.
- Creates invoices according to company practices; submits invoices to customers.
- Maintains and updates customer files, including name or address changes, mergers, or mailing attentions.
- In charge of day-to-day scheduling, and monitoring of company activities.
- While helping to maximize efficiency and structure.
General Manager
Coopers Casual Dining
01.2020 - 11.2021
- Noted for outstanding communications skills, both with guests and staff; ability to resolve problems quickly and equitably to ensure satisfied customers and happy employees.
- Consistently achieve performance goals through enthusiasm, tenacity and initiative.
- I'm charge of coordinating work tasks of both front and back house operations, maximizing customer satisfaction, responding to customer's inquiries, reviewing product quality, supervising shifts, estimating supply needs, ensuring compliance with safety and health standards, controlling operational cost, preparing reports, training staff, and implementing effective protocols.
Barista
Edley's Bar-B-Que
05.2019 - 09.2020
- Serve wine, and bottled or draft beer.
- Mix ingredients, such as liquor, soda, water, sugar, and mixers, to prepare cocktails and other drinks.
- Plan, organize, and control the operations of a bar.
- Plan bar menus.
Assistant General Manager
Sidelines Casual Dining
01.2015 - 05.2019
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
- Count money and make bank deposits.
- Investigate and resolve complaints regarding food quality, service, or accommodations.
- Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.
Inventory Collector
Amazon Fulfillment LEX2
11.2015 - 06.2016
- Learn to operate new office technologies as they are developed and implemented.
- Collect and sort items requested by consumers.
Front Desk Supervisor
Eastern Kentucky University
11.2013 - 05.2016
- Supervisor and monitor everyday activities of students entering and exiting dorm.
State Registered Nursing Assistant
Carter Nursing and Rehabilitation
05.2014 - 09.2014
- Responsible for caring for elderly, mentally ill, disabled, or injured patients in a healthcare setting.
- Performs direct care duties, including but not limited to bathing, feeding, dressing, and ambulating.
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as a enhance records, correspondence, or other material.
Education
MBA - Business, Communications, Public Relations
Eastern Kentucky University
Richmond, KY05.2019
Associate - State Tested Nursing Assistant
Carter County Career and Technical College
Olive Hill, KY06.2013
Skills
- Data analysis
- Microsoft Office
- CPR and First Aid
- People Management
- Adaptable
- Cash Handling
- Customer Service
- Data Entry
- Management
- Word
- Time Management
- Barista Experience
- Kitchen Management Experience
- Employee Evaluation
- Senior Care
- POS
- Public Relations
- Accounts Payable
- Accounts Receivable
- Accounting
- Decisive leader
- Driven employee
- Competent
- Efficient
- Interpersonal
- Computer Skills
<Enter your own>
- Authorized To Work: US
- Visa Status: Authorized to work in the US for any employer
- Work Permit: Authorized to work in the US for any employer
Assessments
Administrative support professional fit, Proficient, 2020-04-01
Additional Information - Skills Include
- Decisive leader
- Adaptable
- Driven employee
- Competent
- Efficient
- Interpersonal
- Data Analysis
- Computer Skills
Timeline
Sample Preparation Technician
Bluegrass Parenting Solutions
11.2024 - 05.2025
Manager/Customer Service Operator
The Chuck Wagon
01.2022 - 11.2025
Accounts Receivable Manager/ Office Manager
It Just Makes Scents
10.2021 - 07.2022
General Manager
Coopers Casual Dining
01.2020 - 11.2021
Barista
Edley's Bar-B-Que
05.2019 - 09.2020
Inventory Collector
Amazon Fulfillment LEX2
11.2015 - 06.2016
Assistant General Manager
Sidelines Casual Dining
01.2015 - 05.2019
State Registered Nursing Assistant
Carter Nursing and Rehabilitation
05.2014 - 09.2014
Front Desk Supervisor
Eastern Kentucky University
11.2013 - 05.2016
MBA - Business, Communications, Public Relations
Eastern Kentucky University
Associate - State Tested Nursing Assistant
Carter County Career and Technical College
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