KASSIDY DUTY
NICHOLASVILLE
Summary
Talented professional successful at consistently delivering highest quality service. Fast worker focused on going extra mile to sell more and keep customers happy. Committed to attractive new customers by maintaining consistent excellence in service.
Overview
7
7
years of professional experience
Work History
Sales Consultant
Quantrell Cadillac Volvo Subaru
Lexington
2024.08 - Current
- Cultivated strong client relationships, enhancing customer loyalty and driving sales growth.
- Negotiated deals and resolved customer objections to facilitate successful transactions.
- Demonstrated vehicle features and functionalities during customer test drives.
- Assisted customers in selecting vehicles that fit their needs and preferences.
- Analyzed customer needs and identified solutions to meet their requirements.
- Listened to customers to understand needs and refer to optimal services.
- Collaborated with sales team to create customer engagement strategies that improved client interactions.
- Participated in training sessions to enhance sales techniques and product knowledge.
- Utilized dealership software to manage inventory and track customer interactions.
- Worked with fellow sales team members to achieve group targets.
Banker
Bank of the Bluegrass
Lexington
2022.12 - 2024.08
- Guided customers through account inquiries and banking services to ensure satisfaction and clarity.
- Processed transactions accurately and efficiently at the teller window.
- Provided education on bank products and services, increasing clients' financial literacy and informed decision-making.
- Collaborated with team members to improve customer service practices.
- Conducted regular audits of cash drawers for compliance with bank policies.
- Utilized banking software to maintain accurate records of customer accounts.
- Analyzed customer's financial information to determine the best banking products for them.
- Provided customer service to bank clients, answering inquiries and resolving complaints.
- Helped customers understand and use mobile applications and online banking.
- Facilitated account openings and closures, loan applications, and financial decisions to support customers' banking needs.
- Achieved or exceeded personal sales goals on a consistent basis.
Teller
Peoples Bank
Prestonsburg
2021.03 - 2022.12
- Processed customer transactions with accuracy and efficiency, ensuring positive customer experiences at local financial institution.
- Assisted customers with account inquiries, enhancing their understanding of account options and services.
- Handled cash deposits, withdrawals, and transfers in a secure manner.
- Balanced cash drawer at the beginning and end of each shift diligently.
- Collaborated with team members to streamline daily branch operations, contributing to a cohesive work environment.
- Educated customers on bank products and services to enhance their experience.
- Maintained confidentiality of sensitive financial information according to policies.
Senior Mac Advisor
Apple
Pikeville
2019.01 - 2022.03
- Assisted customers in troubleshooting technical issues with devices and software.
- Resolved customer complaints through tailored solutions, enhancing customer satisfaction.
- Maintained up-to-date knowledge of Apple products, services, and industry trends.
- Identified the needs of customers promptly and efficiently.
- Applied strong problem-solving skills to resolve issues, resulting in improved customer experiences.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
Education
Some College (No Degree) -
Big Sandy
Pikeville, KYSkills
- Customer relationship management
- Sales negotiation
- Solution analysis
- Product demonstration
- Deal closing
- Financial product knowledge
- Problem solving
- Technical troubleshooting
- Inventory management
- Banking operations compliance
- Client engagement strategies
- Team collaboration
- Customer education
- Time management
- Product and service sales
- Lead generation
- Online marketing
- Objection handling
- CRM proficiency
- Cold calling
- Sales strategies
- Contact follow-up
- Account servicing
- Customer relationship building
Timeline
Sales Consultant
Quantrell Cadillac Volvo Subaru
2024.08 - Current
Banker
Bank of the Bluegrass
2022.12 - 2024.08
Teller
Peoples Bank
2021.03 - 2022.12
Senior Mac Advisor
Apple
2019.01 - 2022.03
Some College (No Degree) -
Big Sandy