Katarina Djordevic
Belgrade, Serbia
Summary
Experienced client service professional with a background in front office operations, reservations, and food & beverage across international hotel environments. Skilled in managing daily workflows, resolving customer issues, and supporting cross-functional teams. Familiar with property management systems and administrative tools, with a structured approach to service delivery. Holds a Bachelor's degree in Hospitality and Business Management and is pursuing long-term opportunities in service-oriented or sales-driven roles.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Courtyard Belgrade City Center
Belgrade, Serbia
06.2024 - Current
- Deliver high-level support to clients, managing inquiries, payments, and bookings.
- Respond to customer needs by phone, email, and online platforms.
- Support front office operations and ensure a smooth daily workflow.
- Completed cross-training in reservations and sales, gaining exposure to upselling strategies and customer conversion techniques
ROOMS DIVISION MANAGEMENT TRAINEE
W Miami- Marriott
Miami, USA
01.2023 - 01.2024
- Oversaw daily Front Office and Housekeeping operations.
- Conducted regular room inspections ensuring high-quality standards.
- Processed guest check-ins/check-outs and managed pre-arrival planning.
- Balanced accounts and generated daily financial reports.
- Built strong team communication to improve service delivery.
FRONT OFFICE INTERN
Renaissance Zürich Tower Hotel - Marriott
Zürich, Switzerland
05.2022 - 11.2022
- Greeted and assisted international guests, handling check-ins and concierge requests.
- Managed room assignments, guest queries, and billing in a professional manner.
- Supported administrative duties and contributed to a smooth front office operation.
FOOD & BEVERAGE INTERN
The Dolder Grand
Zürich, Switzerland
05.2021 - 11.2021
- Delivered high-quality service in fine dining and banquet settings.
- Managed closing duties, including billing and inventory restocking.
- Worked closely with kitchen and service teams to ensure smooth guest experiences..
Front Office Agent
Hotel Mercure Belgrade Excelsior - Accor
Belgrade, Serbia
06.2020 - 10.2020
- Assisted with front desk responsibilities including guest reception and room allocation.
- Responded to inquiries and helped streamline daily administrative tasks.
Education
Bachelor of Arts - Hospitality Management
B.H.M.S. Business And Hospitality Management School.
Lucerne, Switzerland01.2022
High School Diploma -
High School of Tourism
Belgrade, Serbia01.2019
Skills
- Client Service & Communication
- Cross-Functional Coordination
- Sales Support & Upselling
- Administrative Support & Data Entry
- Tools: MS Office, Opera PMS, Lightspeed, CRM basics
- Problem Solving Multitasking Adaptability
Languages
Serbian
First Language
English
Advanced (C1)
C1
German
Intermediate (B1)
B1
Spanish
Elementary (A2)
A2
Russian
Elementary (A2)
A2
Timeline
Front Desk Agent
Courtyard Belgrade City Center
06.2024 - Current
ROOMS DIVISION MANAGEMENT TRAINEE
W Miami- Marriott
01.2023 - 01.2024
FRONT OFFICE INTERN
Renaissance Zürich Tower Hotel - Marriott
05.2022 - 11.2022
FOOD & BEVERAGE INTERN
The Dolder Grand
05.2021 - 11.2021
Front Office Agent
Hotel Mercure Belgrade Excelsior - Accor
06.2020 - 10.2020
Bachelor of Arts - Hospitality Management
B.H.M.S. Business And Hospitality Management School.
High School Diploma -
High School of Tourism
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