Katelyn Burchett
Prestonsburg
Summary
Achieved high customer satisfaction by resolving account and service issues promptly. Enhanced product visibility through effective problem-solving and customer engagement. Drove team performance by consistently surpassing service expectations. Also has experience in phlebotomy, finished clinical at Big Sandy Health Care in Paintsville, Kentucky.
Overview
7
7
years of professional experience
Work History
Legal Secretary
Moak and Nunnery, PSC
Prestonsburg, Kentucky
10.2024 - Current
- Managed case files and maintained organized legal documentation for efficient retrieval.
- Prepared legal correspondence and documents, ensuring compliance with court requirements.
- Coordinated schedules for attorneys, facilitating seamless communication with clients and stakeholders.
- Assisted in trial preparation by compiling evidence and organizing exhibits for presentation.
- Developed and implemented office procedures that improved workflow efficiency within the legal team.
- Maintained up-to-date knowledge of legal terminology and procedures to support attorneys effectively.
- Oversaw billing processes, ensuring accuracy in invoicing and timely collection of payments.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Organized files for court proceedings.
- Answered and directed calls using multi-line switchboard.
- Received and placed telephone calls to clients and prospective clients.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
Dispatcher and Scheduler
Sandy Valley Transportation
Prestonsburg, Kentucky
01.2024 - 10.2024
- Coordinated daily transportation schedules to optimize route efficiency and resource allocation.
- Monitored vehicle locations in real-time using GPS tracking systems, ensuring timely deliveries.
- Communicated effectively with drivers to provide updates and resolve operational issues swiftly.
- Implemented improved dispatch protocols that enhanced response times and customer satisfaction levels.
- Trained new dispatch staff on operational procedures, software tools, and safety standards.
- Developed strategic partnerships with local businesses to enhance service offerings and expand client base.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
JISP – Peer Support
Mountain Comp. Comprehensive Care
Martin, KY
03.2023 - 10.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Associate
Walmart
Prestonsburg, Kentucky
08.2021 - 03.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Resolved concerns with products or services to help with retention and drive sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Model Ambassador
Wildfire Designs
Prestonsburg, Kentucky
10.2019 - 10.2021
- Communicated product information with confidence and educated consumers about company.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
Restaurant Team Member
Wendy's
Prestonsburg, Kentucky
08.2019 - 08.2020
- Greeted guests pleasantly and answered menu questions.
- Operated register to process payments and collect cash payment for order totals.
- Arrived at work in uniform and presentable in appearance to meet restaurant standards.
- Trained new employees by demonstrating tasks and coaching during daily activities.
Education
CNA - Certified Nursing Assistant
Big Sandy Community And Technical College
Prestonsburg, KYPhlebotomist Certification - Phlebotomy
Big Sandy Technical And Community College
Prestonsburg, KY09.2025
Associate of Arts -
Big Sandy Community and Technical College
Prestonsburg, KY05.2024
High School Diploma -
Prestonsburg High School
Prestonsburg05.2020
Skills
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Presenting Solutions
- Understanding Customer Needs
- Exceptional Communicator
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Customer Support
- Selling Skills
- Prioritizing Calls
- Monetary Transactions
- Speaking Clearly
Timeline
Legal Secretary
Moak and Nunnery, PSC
10.2024 - Current
Dispatcher and Scheduler
Sandy Valley Transportation
01.2024 - 10.2024
JISP – Peer Support
Mountain Comp. Comprehensive Care
03.2023 - 10.2024
Customer Service Associate
Walmart
08.2021 - 03.2023
Model Ambassador
Wildfire Designs
10.2019 - 10.2021
Restaurant Team Member
Wendy's
08.2019 - 08.2020
CNA - Certified Nursing Assistant
Big Sandy Community And Technical College
Phlebotomist Certification - Phlebotomy
Big Sandy Technical And Community College
Associate of Arts -
Big Sandy Community and Technical College
High School Diploma -
Prestonsburg High School