Katelyn Caudill
Cornettsville
Summary
Dynamic professional with a proven track record at Community Trust Bank, excelling in customer service and conflict resolution. Expert in leveraging critical thinking and data entry skills to enhance customer satisfaction and loyalty. Demonstrated ability to lead teams at SUBWAY®Restaurants, achieving high-quality service delivery through effective problem resolution and relationship building.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Community Trust Bank
10.2019 - 05.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Manager
SUBWAY®Restaurants
01.2016 - 10.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
American School
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
- Payment processing
- Scheduling
- Call management
- Paperwork processing
- Order processing
- Documentation
Timeline
Customer Service Representative
Community Trust Bank
10.2019 - 05.2021
Manager
SUBWAY®Restaurants
01.2016 - 10.2019
High School Diploma -
American School
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