Katelyn Faul
Maysville
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, honed at Capronis’s on The River. Proven ability to enhance guest engagement and drive sales through effective upselling techniques. Adept at cash handling and maintaining a professional appearance, contributing to positive customer experiences.
Overview
12
12
years of professional experience
Work History
Server/ Bartender
Capronis’s on The River
06.2013 - Current
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Sales Associate
Gap
08.2017 - 06.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Receptionist
Maysville Nursing And Rehabilitation
05.2015 - 04.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
Education
Associates Degree - Accounting
Maysville Community And Technical College
05.2017
High School Diploma -
Mason County High School
05.2016
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Sales techniques
Timeline
Sales Associate
Gap
08.2017 - 06.2018
Receptionist
Maysville Nursing And Rehabilitation
05.2015 - 04.2017
Server/ Bartender
Capronis’s on The River
06.2013 - Current
Associates Degree - Accounting
Maysville Community And Technical College
High School Diploma -
Mason County High School
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