Katelyn Leasor
Louisville
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
12
12
years of professional experience
Work History
Receptionist/Notary Public
Kentucky Cannabis Docs
06.2025 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled assignments independently with good judgement and critical thinking skills.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
Medical Records Clerk
Kentucky Eye Care
03.2024 - 06.2024
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient confidence by keeping patient records information confidential.
- Printed and photocopied documents to provide patients with copies of medical records.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
Medical Billing Specialist
Kentucky Eye Care
04.2023 - 03.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
Supervisor
Kentucky Humane Society
06.2020 - 03.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Customer Service Representative
Kentucky Humane Society
04.2019 - 06.2020
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice's services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Tanning Consultant
SunTan City
04.2017 - 10.2018
- Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Resolved any customer complaints or issues professionally, ensuring a positive outcome for both the client and the salon.
- Educated clients on health and safety of tanning facilities and procedures.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Supervisor
UPS Worldport
05.2016 - 02.2017
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Inspected loading operations for improvements in efficiency and safety.
- Managed a team of shipping personnel, fostering a productive work environment and promoting teamwork.
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
Package Handler
UPS Worldport
10.2013 - 05.2016
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Education
Associate of Arts -
Jefferson Communty And Technical College
Louisville06-2020
Skills
- Bookkeeping
- Scheduling
- Supply management
- Tech-Savvy
- Office supply inventory control
- File management
- Office administration
- Calendar management
- PC proficient
- Front desk operations
- Reception desk management
- Administrative support
- Phone etiquette
Timeline
Receptionist/Notary Public
Kentucky Cannabis Docs
06.2025 - Current
Medical Records Clerk
Kentucky Eye Care
03.2024 - 06.2024
Medical Billing Specialist
Kentucky Eye Care
04.2023 - 03.2024
Supervisor
Kentucky Humane Society
06.2020 - 03.2022
Customer Service Representative
Kentucky Humane Society
04.2019 - 06.2020
Tanning Consultant
SunTan City
04.2017 - 10.2018
Supervisor
UPS Worldport
05.2016 - 02.2017
Package Handler
UPS Worldport
10.2013 - 05.2016
Associate of Arts -
Jefferson Communty And Technical College