Katelyn Stone
Somerset
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
1
1
Language
Work History
Customer Service Representative
Senture - Remote.
Somerset, KY
06.2021 - Current
- Managed high-volume inbound calls to resolve customer inquiries and issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Communicated effectively with clients to resolve inquiries and provide claim status updates.
- Reviewed documentation and evidence to determine eligibility for benefits or services.
- Documented all calls thoroughly.
- Went over referral and authorizations with callers, such as approved or denied.
- Made changes to referrals and authorizations as needed.
Billing and Collections Specialist
Lake Cumberland Surgery Center
Somerset, KY
06.2019 - 11.2020
- Processed patient billing inquiries efficiently, ensuring prompt resolution of issues.
- Managed collections for outstanding accounts, maintaining compliance with healthcare regulations.
- Reviewed and verified insurance claims for accuracy and completeness prior to submission.
- Collaborated with healthcare providers to resolve discrepancies in patient accounts.
- Reviewed and processed patient authorization requests to ensure compliance with insurance guidelines.
- Coordinated communication between healthcare providers and insurance companies for timely approvals.
- Evaluated patient eligibility for procedures, ensuring compliance with insurance requirements and regulations.
- Facilitated communication between patients and healthcare providers to clarify coverage details and financial responsibilities.
Receptionist
Peak View Optometry
Colorado Springs, CO
01.2018 - 07.2018
- Managed patient scheduling and appointment reminders to enhance office efficiency.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Coordinated communication between patients and optometrists for seamless care delivery.
- Processed insurance claims and verified coverage to ensure accurate billing procedures.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Receptionist
Lake Cumberland Weight Loss Center
Somerset, KY
10.2015 - 08.2017
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Handled multi-line phone system, directing calls and responding to inquiries effectively.
- Maintained organized patient records, ensuring compliance with privacy regulations and data accuracy.
- Assisted in billing processes, verifying insurance information and processing payments accurately.
- Kept reception area clean and neat to give visitors positive first impression.
- Organized, maintained and updated information in computer databases.
Admissions Clerk
Lake Cumberland Regional Hospital
Somerset, KY
09.2013 - 10.2015
- Assisted patients with admission paperwork and registration processes.
- Maintained accurate patient records in electronic health record systems.
- Coordinated communication between departments regarding patient admissions.
- Supported front desk operations by answering phone calls and directing inquiries.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
Education
High School Diploma -
Pulaski County High School
Somerset, KYNo Degree -
Somerset Community College
Somerset, KYCertification in Billing & Coding -
American Business & Technology University
Colorado Springs, CO - OnlineSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Scheduling
- Paperwork processing
- Documentation
- Data collection
- Filing
Certification
- CMAA - Certified Medical Administrative Assistant
- CPC - Certified Professional Coder
- CMC - Certified Medical Coder
- Basics of health insurance
- Medical Law & HIPAA Compliance
Languages
English
Full Professional
Timeline
Customer Service Representative
Senture - Remote.
06.2021 - Current
Billing and Collections Specialist
Lake Cumberland Surgery Center
06.2019 - 11.2020
Receptionist
Peak View Optometry
01.2018 - 07.2018
Receptionist
Lake Cumberland Weight Loss Center
10.2015 - 08.2017
Admissions Clerk
Lake Cumberland Regional Hospital
09.2013 - 10.2015
High School Diploma -
Pulaski County High School
No Degree -
Somerset Community College
Certification in Billing & Coding -
American Business & Technology University