Katelyn Turner
Williamstown
Summary
Dynamic professional with proven expertise in customer service and critical thinking, honed at Forcht Bank and Bangz. Excelled in resolving escalated issues, enhancing customer satisfaction, and managing secure transactions. Skilled in data entry and active listening, significantly contributing to operational efficiency and client retention without exceeding a 55-word limit.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Forcht Bank
09.2016 - 08.2020
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered prompt service to prioritize customer needs.
- Handled large amounts of cash and federal transactions.
Cosmetologist
Bangz
02.2016 - 09.2016
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
Education
No Degree - Cosmetology
Empire Cosmetology School
Florence, Ky02-2016
High School Diploma -
Grant County High School
Dry Ridge, KY05-2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Forcht Bank
09.2016 - 08.2020
Cosmetologist
Bangz
02.2016 - 09.2016
No Degree - Cosmetology
Empire Cosmetology School
High School Diploma -
Grant County High School
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