Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katessa Wood

Winchester

Summary

Compassionate and reliable Patient Sitter with proven expertise in patient monitoring and emotional support at Family Members. Demonstrated strong problem-solving abilities and effective communication skills, enhancing patient comfort and safety. Committed to providing exceptional care, contributing to improved patient morale and satisfaction during hospital stays.

Compassionate healthcare professional with proven ability to oversee patient safety and well-being. Strong collaborator, dependable under changing circumstances, and driven to achieve positive outcomes. Expertise in monitoring patient status, providing emotional support, and ensuring calm environment. Equipped with excellent communication skills and keen sense of empathy.

Knowledgeable Patient Sitter with solid understanding of patient needs and safety protocols. Proven ability to maintain comforting presence while ensuring patient well-being. Demonstrated skills in monitoring patient status and effective communication with healthcare teams.

Experienced with patient observation and safety protocols. Utilizes effective communication to maintain calming presence and support patient well-being. Strong understanding of healthcare procedures and importance of providing continuous care.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

7
7
years of professional experience

Work History

Patient Sitter

Family Members
01.2025 - 03.2025
  • Reduced falls risk for patients by consistently providing vigilant supervision and assistance with mobility.
  • Demonstrated strong observational skills, promptly reporting any changes in patient condition or behavior to appropriate medical personnel.
  • Increased patient morale through engaging conversation and companionship throughout their hospital stay.
  • Enhanced patient comfort by attentively monitoring and addressing individual needs during hospital stays.
  • Collaborated effectively with interdisciplinary healthcare teams, contributing valuable insights from time spent observing individual patients closely over extended periods of time.
  • Exhibited excellent problem-solving skills in addressing complex patient needs or situations, ensuring optimal outcomes for all involved parties.
  • Provided compassionate care to patients, assisting with daily activities such as feeding, bathing, and personal hygiene.
  • Encouraged positive interactions among family members visiting the patient, fostering an environment conducive to healing.
  • Ensured cleanliness and organization of the patient''s environment by performing light housekeeping tasks as needed.
  • Assisted in preventing bedsores for immobile patients through regular repositioning and attentive skin care practices.
  • Maintained a safe environment for patients with cognitive impairments, intervening when necessary to prevent harm.
  • Engaged patient in appropriate stimulation activities and physical activity.
  • Evaluated patient behavior and condition and reported new or unusual issues to doctor and family members.
  • Maintained patient's home environment to keep safe, clean and familiar.
  • Provided exceptional physical care to go beyond simple bathing to manicures, hair sets and light massage.
  • Took and recorded patients' vital signs, documenting in medical charts.
  • Prepared and delivered meals to patients, assisting with feeding when necessary.
  • Supported patients and family members, actively listening to concerns and offering compassionate care.

Dasher

DoorDash
11.2022 - 12.2024
  • Improved customer satisfaction by providing timely and accurate deliveries.
  • Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
  • Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
  • Navigated efficiently through various delivery routes for expedited service.
  • Developed and maintained professional relations between customer, store personnel, and company.
  • Enhanced communication with customers through proactive updates on order status.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Maintained excellent ratings by consistently delivering orders in a professional manner.
  • Ensured order accuracy, double-checking items before leaving the pickup location.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Adhered strictly to food safety guidelines when handling and transporting orders for utmost quality assurance.
  • Optimized fuel efficiency by planning effective driving routes and minimizing idle time between orders.
  • Resolved customer issues promptly and courteously, resulting in positive feedback.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Anticipated potential problems with weather or traffic conditions, adjusting route plans accordingly for punctual deliveries.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Boosted overall delivery performance by staying up-to-date on platform updates and best practices.
  • Kept vehicle clean and organized, reflecting a professional image to customers and partners alike.
  • Contributed towards increased order volume through consistent work ethic and dependable reputation as a Dasher.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.
  • Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Addressed issues and resolved customer complaints to establish trust and reliability.
  • Delivered orders to customers to drive full satisfaction.
  • Immediately addressed problems with customers to promote speedy resolution.

Crew

Sonics Drive In
04.2022 - 12.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Worked front counter, drive-thru and other areas.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Stocked shelves to organize aisles in assigned department.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
  • Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
  • Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
  • Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
  • Boosted repeat customer rates by providing friendly and engaging service.
  • Supported training of new crew members, leading to more efficient onboarding process.
  • Ensured food safety by rigorously adhering to sanitation standards during food preparation.
  • Assisted in menu development by providing feedback on popular items and customer preferences.
  • Streamlined drive-thru operations, significantly reducing wait times for customers.
  • Contributed to inventory management, minimizing food waste and controlling costs.
  • Fostered positive team environment by assisting coworkers during rush periods.
  • Increased sales of promotional items by effectively communicating benefits and specials to customers.
  • Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
  • Enhanced customer experiences by quickly addressing and resolving complaints.
  • Enhanced team efficiency by consistently preparing workstations before peak hours.
  • Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
  • Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
  • Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
  • Reduced operational costs by efficiently managing resources and reducing unnecessary expenses.
  • Maintained cleanliness and organization of dining area, leading to improved customer experiences.
  • Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
  • Increased customer satisfaction with prompt and accurate order taking.
  • Improved team morale, leading to increased productivity and reduced turnover.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Brewed coffee and tea and changed out drink station syrups.
  • Completed milkshakes and ice cream desserts for customers.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Prepared salads, soups and sandwiches for customers.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Observed customer purchases in line and differentiated between standard portions.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.

Crew

Hardees Resturamt
06.2021 - 02.2022
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.

Front End Sales Associate

CVS Pharmacy
11.2019 - 11.2020
  • Processed transactions quickly and accurately, ensuring a seamless checkout experience for customers.
  • Assisted in inventory management and restocking, ensuring products were readily available for purchase.
  • Consistently met or exceeded individual sales targets set by store management on a regular basis.
  • Ensured accurate price labeling for merchandise items while managing shelf stocking duties as needed.
  • Enhanced team performance by collaborating with colleagues, offering support and sharing best practices.
  • Built rapport with clientele by remembering names, preferences, and personal details shared during interactions.
  • Maintained a clean and inviting store environment, promoting a positive shopping experience for all customers.
  • Participated in ongoing training sessions to stay informed about new products, promotions, and company policies.
  • Managed returns and exchanges efficiently, maintaining high customer satisfaction levels throughout the process.
  • Contributed to sales growth by mastering product knowledge and effectively communicating benefits to customers.
  • Provided support during promotional events, ensuring successful execution of marketing initiatives within the store location.
  • Boosted sales through upselling strategies based on customer preferences and needs assessment.
  • Increased customer satisfaction by providing knowledgeable product recommendations and friendly service.
  • Utilized point-of-sale system proficiently for accurate record-keeping of all transactions during shifts worked.
  • Collaborated with fellow team members to maintain cohesive communication and effective workflow throughout the day-to-day operations of the store location.
  • Developed strong relationships with customers by actively listening to their needs and providing tailored solutions.
  • Handled customer inquiries and resolved issues promptly, demonstrating excellent problem-solving skills.
  • Supported visual merchandising efforts by creating attractive displays that showcased products effectively.
  • Promoted store loyalty programs to encourage repeat business from satisfied customers.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Wrapped, boxed and weighed bakery department products.

Crew Member

Lee's Famous Chicken
02.2018 - 02.2019
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Stocked shelves to organize aisles in assigned department.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
  • Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
  • Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
  • Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
  • Assisted in menu development by providing feedback on popular items and customer preferences.
  • Maintained cleanliness and organization of dining area, leading to improved customer experiences.
  • Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
  • Boosted repeat customer rates by providing friendly and engaging service.
  • Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
  • Enhanced team efficiency by consistently preparing workstations before peak hours.
  • Contributed to inventory management, minimizing food waste and controlling costs.
  • Increased sales of promotional items by effectively communicating benefits and specials to customers.
  • Fostered positive team environment by assisting coworkers during rush periods.
  • Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
  • Supported training of new crew members, leading to more efficient onboarding process.
  • Reduced operational costs by efficiently managing resources and reducing unnecessary expenses.
  • Improved team morale, leading to increased productivity and reduced turnover.
  • Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
  • Streamlined drive-thru operations, significantly reducing wait times for customers.
  • Ensured food safety by rigorously adhering to sanitation standards during food preparation.
  • Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
  • Enhanced customer experiences by quickly addressing and resolving complaints.
  • Increased customer satisfaction with prompt and accurate order taking.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Brewed coffee and tea and changed out drink station syrups.
  • Completed milkshakes and ice cream desserts for customers.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Prepared salads, soups and sandwiches for customers.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Observed customer purchases in line and differentiated between standard portions.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.

Education

High School Diploma -

Jordan Christian Academy
Burnside, KY
05.2008

Skills

  • Basic medical terminology
  • Stress tolerance
  • Feeding assistance
  • Patient communication
  • Light housekeeping
  • Emotional support
  • Record keeping proficiency
  • Compassionate care
  • Maintaining patient privacy
  • Personal hygiene assistance
  • Patient monitoring
  • Environment management
  • Continuous observation
  • Fall prevention
  • Nursing support
  • Toileting assistance
  • Patient care
  • Special needs care
  • Meal preparation
  • Housekeeping abilities
  • Housekeeping
  • Social support
  • Language skills
  • Boundary setting
  • Medication administration
  • Errands management
  • Companionship
  • Community activities
  • Client monitoring
  • Client safety and first aid
  • Compassionate client care
  • Support services
  • Treatment plan implementation
  • Progress tracking
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Direct patient care
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Relationship building
  • Sterilization techniques
  • Task prioritization
  • Self motivation
  • Goal setting
  • Professionalism

Timeline

Patient Sitter

Family Members
01.2025 - 03.2025

Dasher

DoorDash
11.2022 - 12.2024

Crew

Sonics Drive In
04.2022 - 12.2024

Crew

Hardees Resturamt
06.2021 - 02.2022

Front End Sales Associate

CVS Pharmacy
11.2019 - 11.2020

Crew Member

Lee's Famous Chicken
02.2018 - 02.2019

High School Diploma -

Jordan Christian Academy

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