Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
BADGES
Languages
Timeline
Generic

Katherine Ferguson

Independence

Summary

Experienced Application Analyst with a strong track record of analyzing applications in team environments. Specializes in process improvement and system optimization. Known for consistently delivering effective solutions and guiding teams through complex projects. Skilled in problem-solving and communicating with stakeholders to achieve successful outcomes.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Consultant - RTE

Umbrella Health IT
01.2023 - Current
  • Provide and develop documentation for various Epic RTE assignments
  • Analyzed client requirements to design tailored IT strategies that improve service delivery.
  • Collaborated with stakeholders to identify process improvements, driving efficiency across projects.
  • Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.

Lead Application Analyst - RTE/Referrals

Exact Sciences
01.2021 - Current
  • Main point of contact for Epic RTE and Referral projects with internal and external stakeholders
  • Implemented process improvements that significantly reduced manual intervention in critical workflows, increasing productivity across the organization.
  • Served as subject matter expert on multiple projects, providing valuable insights to guide decision-making processes based on industry best practices.
  • Troubleshot software issues promptly and effectively, minimizing disruption to end-users and maintaining optimal system performance.
  • Implemented the following: 2 vendor changes, coverage discovery, financial clearance, address verification, plan mapping, estimates, query chaining, and eMPA for referrals
  • Received recognition for top 5 hospitals in US for plan mapping
  • Developed and executed testing strategies to ensure software quality and compliance with industry standards.
  • Analyzed user requirements and translated them into technical specifications for application development projects.
  • Mentored junior analysts in best practices for application support and troubleshooting procedures.
  • Collaborated with stakeholders to identify process inefficiencies and recommend strategic improvements.
  • Streamlined processes for improved user experience by implementing innovative solutions.

Consultant - RTE

Tegria
04.2023 - 06.2023
  • Plan mapping implementation for Boston Medical Center
  • Query chaining implementation for Boston Medical Center

Senior Application Analyst - Prelude/Grand Central/RTE

St. Elizabeth Healthcare
01.2012 - 01.2021
  • System expert for Epic RTE, patient WQs, estimates, label and document build, e-signature, RTLS, auth/cert
  • Implemented Welcome for 8 hospitals and over 100 physician offices
  • Upgrade build and implementations
  • Honor Roll and Gold Star team builder
  • Community Connect implementation and support
  • Collaborated with cross-functional teams to identify system requirements and drive software enhancements.
  • Mentored junior analysts, fostering skill development and promoting best practices in application support.
  • Developed comprehensive technical documentation, ensuring knowledge transfer and continuity of support efforts.
  • Streamlined application processes by identifying inefficiencies and implementing improvements.
  • Mentored junior analysts, fostering strong teamwork and professional growth within the department.
  • Identified opportunities for system optimizations, resulting in significant performance improvements.
  • Provided support to clients and end-users, troubleshooting technical issues and resolving problems swiftly.
  • Conducted comprehensive testing of new software releases, ensuring error-free deployment and user satisfaction.

Education

Bachelor's Degree - Business Administration - Management

Columbia Southern University
01.2013

Skills

  • Strong organizational and time-management skills
  • Exceptional communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Detail-oriented and able to handle multiple tasks simultaneously
  • Problem-solving
  • Analytical thinking
  • Issue resolution
  • Process improvement

Accomplishments

    Led team that was recognized by Epic as the top 5 organization in the US for plan mapping.

Certification

  • Epic Prelude 2012 - Present
  • Epic Grand Central 2012 - Present
  • Epic Eligibility 2013 - Present
  • Epic Welcome 2015 - Present
  • Epic Bridges 2021 - Present
  • Epic Cadence 2021 - Present
  • Epic Identity 2022 - Present
  • Epic Referrals and Authorizations 2022 - Present

BADGES

  • Epic Benefits Engine for Patient Access 2014 - Present
  • Epic Benefits Engine for Resolute 2014 - Present
  • Epic Data Courier Mover 2023 - Present
  • Epic Decision Tree 2020 - Present
  • Epic Financial Assistance 2020 - Present
  • Epic Patient Estimates 2020 - Present

Languages

English
Native or Bilingual

Timeline

Consultant - RTE

Tegria
04.2023 - 06.2023

Consultant - RTE

Umbrella Health IT
01.2023 - Current

Lead Application Analyst - RTE/Referrals

Exact Sciences
01.2021 - Current

Senior Application Analyst - Prelude/Grand Central/RTE

St. Elizabeth Healthcare
01.2012 - 01.2021

Bachelor's Degree - Business Administration - Management

Columbia Southern University

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Katherine Ferguson