Katherine Stegner
Flemingsburg
Summary
Led teams in business management and customer service operations, fostering a culture of excellence. Oversaw animal grooming and early childhood education programs, leveraging specialized training to enhance service delivery. Managed special education documentation processes, ensuring compliance and accuracy. Streamlined data entry and Microsoft Office usage to improve operational efficiency. Championed effective internet research strategies to inform decision-making. Cultivated flexibility and innovation to address complex problems and drive solutions.
Overview
18
18
years of professional experience
Work History
Community Manager
Endeavor Communities
06.2022 - 2026
- Developed and implemented community engagement strategies to enhance member participation and satisfaction.
- Managed social media platforms, creating content that increased engagement and fostered community interaction.
- Implemented conflict resolution strategies, addressing disputes quickly to maintain a positive community atmosphere.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Kept properties in compliance with local, state, and federal regulations.
Paraprofessional
Mountain Home Academy, Mountain Home, Idaho
12.2018 - 05.2020
- Supported Special Education Teachers with formative assessments, organization of IEP documentation, implementation of student accommodations, and planning of individualized lessons.
- Helped with the enrollment process of students, input for student IEPs, and student achievement/progress reporting.
- Supervised and organized occupational and speech therapy services provided for students.
- Organized and facilitated positive behavior support activities.
- Residential Treatment Facility- Male Adolescents, ages 10-18
Substitute Teacher/Student Teacher
Mountain Home Independent School District, Mountain Home Idaho
08.2015 - 04.2019
- Built and executed curriculum for toddlers, preschoolers and kindergarteners.
- Met and communicated with parents regularly to discuss student issues, course areas of weakness as well as implementation of possible solutions.
- Evaluated and reported on a focus child using the COR advantage program.
- Instructed and supervised classrooms of 20-30 students without the benefit of regular rapport or previous knowledge of curriculum or scope and sequence.
- College of Southern Idaho, Twin Falls, Idaho
Manager/Groomer
Dezavol Shavano Vet Clinic, San Antonio, Texas
02.2008 - 07.2015
- Oversaw all aspects of grooming business.
- Answered incoming calls and scheduled all appointments.
- Checked dogs in and out.
- Groomed dogs of all breeds and temperaments.
- Skilled in multiple types of cuts.
- Engaged in extensive customer service with pet owners to ensure their happiness with all services provided.
- Addressed customer complaints and work toward achieving positive long-term relationships with clients.
- The Barker Shop, San Antonio, Texas (February 2008 - September 2011)
- Pet Care Clinic, Meridian, Idaho (October 2013-August 2014)
- Petvalu, Maysville, Kentucky (July 2020-January 2021)
Owner
Finley’s Express Delivery Service, Omaha, Nebraska
06.2006 - 08.2011
- As a sole proprietor, managed every aspect of a small delivery business serving Sears and Restoration Hardware customers in the greater Omaha area.
- Advertised locally to broaden customer base.
- Contacted customers to set up delivery times and locations according to specific requirements.
- Handled and addressed all customer complaints and worked toward resolving issues to their satisfaction.
- Managed all necessary paperwork and bills.
Assistant Manager
Dutch Mill, Omaha, Nebraska
06.2005 - 06.2008
- Oversaw all day-to-day operations of a busy gas station and store, including scheduling personnel, billing out accounts, running registers, and training new hires.
- Worked with staff to ensure a friendly atmosphere and pleasant shopping experience for customers.
Training Coach/Customer Service Agent
Oriental Trading Company, Omaha, Nebraska
05.2003 - 04.2005
- Trained new hires, and reviewed their initial performance to ensure they were meeting company expectations.
- Answered and directed incoming phone calls, performed data entry, and processed orders.
- Extensive customer interaction; assisted customers with all questions and complaints.
Private
United States Army
01.2002 - 01.2003
- Hard working and reliable individual.
- Excellent leadership abilities.
- Analytical problem solving skills.
- Demonstrated ability to thrive with little supervision.
Education
Associates Degree - Psychology
College of Southern Idaho
Twin Falls, Idaho12.2018
Associates Degree - Early Childhood Education/Special Education
College of Southern Idaho
Twin Falls, Idaho07.2017
High School Diploma - undefined
Papillion-La Vista High School
Papillion, Nebraska05.2002
Skills
- Community engagement
- Tenant and eviction laws
- Daily operations management
- Property inspections
- Financial budgeting and reporting
- MS office suite
- Customer service-focused
- Employee performance management
- Schedule planning
- Customer relationship management
Timeline
Community Manager
Endeavor Communities
06.2022 - 2026
Paraprofessional
Mountain Home Academy, Mountain Home, Idaho
12.2018 - 05.2020
Substitute Teacher/Student Teacher
Mountain Home Independent School District, Mountain Home Idaho
08.2015 - 04.2019
Manager/Groomer
Dezavol Shavano Vet Clinic, San Antonio, Texas
02.2008 - 07.2015
Owner
Finley’s Express Delivery Service, Omaha, Nebraska
06.2006 - 08.2011
Assistant Manager
Dutch Mill, Omaha, Nebraska
06.2005 - 06.2008
Training Coach/Customer Service Agent
Oriental Trading Company, Omaha, Nebraska
05.2003 - 04.2005
Private
United States Army
01.2002 - 01.2003
Associates Degree - Psychology
College of Southern Idaho
Associates Degree - Early Childhood Education/Special Education
College of Southern Idaho
High School Diploma - undefined
Papillion-La Vista High School