Katherine Tussey
Louisa
Summary
Dedicated front desk receptionist with strong customer service skills. Known for effective appointment coordination and maintaining accurate records to enhance patient satisfaction.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Altman Eye Center
Prestonsburg, KY
08.2024 - 09.2025
- Greeted and assisted patients, ensuring efficient check-in and scheduling processes.
- Managed multi-line phone system, directing calls to appropriate departments for prompt service.
- Maintained accurate patient records using electronic health record (EHR) systems, enhancing data integrity.
- Coordinated appointment reminders and follow-ups, improving patient retention and satisfaction rates.
Scribe
Pikeville Medical Center
Pikeville, KY
05.2021 - 07.2024
- Documented patient encounters, ensuring accurate and timely electronic health record entries.
- Collaborated with healthcare providers to clarify and streamline patient treatment plans.
- Transcribed medical dictations, maintaining strict adherence to confidentiality and compliance standards.
- Assisted in training new scribe staff.
Clerk
Pikeville Medical Center
Pikeville, KY
11.2020 - 05.2021
- Managed and organized medical records using electronic health record systems.
- Collaborated with healthcare teams to ensure timely information flow.
- Assisted in scheduling appointments, optimizing clinic operations.
Nurse Aide
Pikeville Medical Center
Pikeville, KY
08.2019 - 11.2020
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained cleanliness and organization of patient rooms, promoting a safe environment.
- Documented patient care activities accurately in medical records for compliance and continuity.
Cashier
Family Dollar
Lowmansville, KY
09.2018 - 07.2019
- Processed customer transactions efficiently using Point of Sale (POS) systems.
- Assisted customers in locating products and answering inquiries.
- Maintained cleanliness and organization of checkout area and store displays.
- Handled cash and credit accurately and securely.
- Restocked merchandise as needed.
Education
High School Diploma -
Lawrence County High Schol
Louisa, KYSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Cash handling
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Verbal and written communication
- Scheduling appointments
- Office organization
- Oral and writing communication
- Initiative-taking
Timeline
Front Desk Receptionist
Altman Eye Center
08.2024 - 09.2025
Scribe
Pikeville Medical Center
05.2021 - 07.2024
Clerk
Pikeville Medical Center
11.2020 - 05.2021
Nurse Aide
Pikeville Medical Center
08.2019 - 11.2020
Cashier
Family Dollar
09.2018 - 07.2019
High School Diploma -
Lawrence County High Schol