Kathey Gaffney

• Reviewed and verified documentation for accuracy and completeness.
• Utilized electronic health record systems to update patient information.
• Coordinated with healthcare providers to obtain missing medical records.
• Organized and maintained patient medical records using electronic health record systems.
• Processed incoming medical documentation for accuracy and compliance with regulations.
• Ensured confidentiality of sensitive information by adhering to HIPAA guidelines.
• Processed incoming medical records requests.
• Scanned incoming documentation.
• Organized patient charts, gathering medical histories, lab results and consents.
• Maintained a secure filing system for confidential documents.
• Processed and responded to external requests for medical records following established protocols.

• Handled calls, collected personal information, and created appointments. • Verified patient insurance coverage and explained insurance billing procedures. • Call to schedule a peer to peer with providers. • Prepare end of the day paperwork/close drawer/prepare deposit/email paperwork Take deposits to bank. • Get telehealth appointments ready for the nurses/providers at the time of appointment. • Schedule lunches for clinic • Distributes incoming/ outgoing mail. • Request medical records for other facilities. • Schedule patients for procedures • Fill out FMLA/Disability papers. • Operated office equipment such as printers, copiers, fax machines and scanners, ensuring smooth operation of office operations. • Collect co-pays and payments. • Verified patient insurance coverage. • Check in and check out patients. • Maintains patient records and protects patient confidentiality. • Complete referrals accurately and appropriately. • Use of Electronic Medical records. • Keeping office Clean and Tidy. • Obtaining medical records. • Keep Office Flow efficient & keep patient wait time to the minimum. • Put together new patient packets - (ROI, Hipaa, No Show Policy, Consent to treat) • Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders • Assist pt with rescheduling appointments and other scheduling issues. • Greeting patients professionally both in person and on the phone • Quickly answering or properly referring questions and issues. • Optimizing provider schedules and patient satisfaction with efficient scheduling. • Ensuring availability of treatment information by retrieving and updating patient records • Call pharmacy regarding patient medications. • Print and mail out No Show letters/put alerts on charts. Referral duties • Responsible for scheduling all outside specialty and diagnostic appointments, as ordered by the medical provider. • Receives and accepts tasks in inbox from the provider. • Obtains preauthorization from insurance company, if necessary • Schedules specialty or diagnostic referral with outside practice or hospital within three business days • Schedules STAT referrals within 24 hours of the time of the order. • Faxes order and necessary medical records to the facility receiving the referrals • Notifies patient of appointment date, time and location. • Documents referral appointment information including, location, date, time • Follows up with orders that are faxed to facility to obtain an appointment date