KATHIE KELTNER
Columbia
Summary
Dedicated Office Assistant with exceptional skills in reception and clerical tasks, adept at managing the demands of a fast-paced office environment. Proven ability to efficiently handle a continuous flow of patients and assignments while maintaining a high level of accuracy. Recognized for meticulous attention to detail in completing tasks and a strong commitment to supporting team members, ensuring smooth operations and enhanced productivity.
Overview
7
7
years of professional experience
Work History
Front Office Representative
Adair/Columbia Utilities
09.2024 - Current
- Front Office Representative.
- Responsible for managing customer interactions.
- Billing.
- Administrative tasks for water utility services.
Medical Receptionist
Greensburg Family Medical
10.2021 - 09.2024
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinate patient scheduling, check-in, check-out, and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Completed patient referrals to other medical specialists.
Support Supervisor
Lake Cumberland District Health Departments
04.2019 - 10.2021
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Assessed personnel performance, and implemented incentives and team-building events to boost morale.
- Coached employees through day-to-day work and complex problems.
- Created, prepared, and delivered a report to various departments.
- Prepared employee schedules for maximum coverage during key hours.
- Experience with QuickBooks and taxing district records.
Education
CMA/Pharmacy Tech - Medical and Pharmacy
Campbellsville University Technical School
Campbellsville, KY05.2011
Standard - General
Adair County High School
Columbia, KY05.1991
Skills
- Referral Verification
- Medical Office Administration
- HIPAA Compliance
- Insurance Verification
- Records Management
- Reminder Calls
- HIPAA Guidelines
- EMR/EHR
- Patient Scheduling
- QuickBooks
- Patient Relations
- Medical Records Management
- Paperwork Coordination
- Front Desk Operations
Timeline
Front Office Representative
Adair/Columbia Utilities
09.2024 - Current
Medical Receptionist
Greensburg Family Medical
10.2021 - 09.2024
Support Supervisor
Lake Cumberland District Health Departments
04.2019 - 10.2021
Standard - General
Adair County High School
CMA/Pharmacy Tech - Medical and Pharmacy
Campbellsville University Technical School