Kathleen Adams
Covington
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
23
23
years of professional experience
Work History
Manager of Affordable housing
Downtown Property Management
Cincinnati
12.2023 - Current
- Managed property operations and maintenance for residential and commercial properties.
- Coordinated leasing activities and tenant relations to enhance satisfaction.
- Oversaw budgeting and financial reporting for property management projects.
- Trained and supervised staff to maintain high service standards.
- Implemented safety protocols and ensured compliance with local regulations.
- Facilitated communication between property owners, tenants, and service providers.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Mental Health Social Worker/Scheduler/Customer Service
Health Point Family Care
12.2021 - 10.2023
- Assist patients with resources in the community.
- Schedule patients for upcoming appointments.
- Assist patients when upset with scheduling error or refill not going through.
- De-escalate patients upset with their current care and try to find alternatives.
Manager
TRU Care Provider Services
12.2019 - 12.2021
- Managed an employee base of approximately 20 people.
- Scheduled them in the five homes I managed for individuals needing 1:1 24 supervision.
- Attended all Yearly state meeting for individuals.
- Keep all medical, food management, cleanliness of the homes, and overall care of the individual.
Behavioral Health Specialist
Cincinnati Children’s Hospital Medical Center
12.2018 - 12.2019
- Observe and redirect children ages 8-17 living in residential care.
- De-escalating when needed and working with a team to keep the children in programming throughout the day.
- Documenting the clients behaviors and meeting with care team.
Paraprofessional
Cincinnati Public Schools
08.2014 - 05.2018
- Conduct small and large group activities.
- Ensure the safety of every student.
- Assist student that needs extra help.
- Copy and plan lessons.
- Assist with reading, science, math and social studies.
- If teacher is absent substitute for the class.
Housing Specialist
Cincinnati Housing Authority
08.2004 - 01.2014
- Assisted low-income families qualify for housing.
- Completed yearly review of income on caseloads of 500-700.
- Completed zero income reviews.
- Completed initial review to enter program.
- Complete review for termination if client has violated HUD guidelines.
- One-One interviewing of families.
Case Manager
Cincinnati Behavioral Health
05.2003 - 08.2004
- Managed a case load of 20-30 mental health clients.
- Assisted the clients with day-to-day life skills.
- Assisted the clients with medical appointments.
- Completed personal goals and worked with the client to achieve their goals.
- Completed weekly visits to client’s homes.
Education
Bachelor's - Psychology, Area of concentration Social Work
Northern Kentucky University
Skills
- Highly organized
- Teaching
- Time Management
- Power point
- Filing
- Budget oversight
- Compliance enforcement
- Tenant relations
- Customer relationship management
- Staff training
- Conflict resolution
- Team leadership
- Effective communication
- Problem solving
- Performance monitoring
- Record keeping
- Scheduling management
- Project planning
- Cross-functional team management
Timeline
Manager of Affordable housing
Downtown Property Management
12.2023 - Current
Mental Health Social Worker/Scheduler/Customer Service
Health Point Family Care
12.2021 - 10.2023
Manager
TRU Care Provider Services
12.2019 - 12.2021
Behavioral Health Specialist
Cincinnati Children’s Hospital Medical Center
12.2018 - 12.2019
Paraprofessional
Cincinnati Public Schools
08.2014 - 05.2018
Housing Specialist
Cincinnati Housing Authority
08.2004 - 01.2014
Case Manager
Cincinnati Behavioral Health
05.2003 - 08.2004
Bachelor's - Psychology, Area of concentration Social Work
Northern Kentucky University