Kathleen Haley
California
Summary
Dynamic professional with experience in patient care and customer service. Demonstrates strong organizational skills and effective conflict resolution, enhancing patient experiences and promoting teamwork in diverse settings. Proven track record of efficiently resolving issues and improving client satisfaction through clear communication and collaboration.
Overview
3
3
years of professional experience
Work History
Shift Lead
Sharky's
Alexandria
06.2025 - Current
- Achieved high customer satisfaction by promptly resolving issues with knowledgeable service.
- Identified and addressed customer needs efficiently to enhance overall experience.
- Organized and prioritized tasks to meet service goals effectively.
- Provided excellent face-to-face and phone support to customers.
- Collaborated with a diverse team to address product-related challenges and achieve objectives.
- Maintained current industry knowledge through ongoing education and training initiatives.
- Assisted customers with inquiries, ensuring clarity and satisfaction throughout interactions.
Registered Nurse Assistant
Care Springs
Cold Spring
06.2024 - 04.2025
- Maintained cleanliness and organization of patient rooms and common areas efficiently.
- Assisted registered nurses with patient care and personal hygiene tasks daily.
- Provided emotional support to families during challenging periods.
- Collaborated with healthcare professionals to ensure optimal patient care.
- Performed clinical tasks, including blood pressure readings and temperature recording.
- Reported changes in patient conditions to the Registered Nurse or Physician promptly.
- Assisted patients with bathing, grooming, dressing, and feeding activities.
- Monitored patient conditions by observing physical and mental status.
Shift Lead
JumpStart Smoothies
Lexington
07.2022 - 05.2023
- Supervised daily operations for smoothie preparation and customer service.
- Managed inventory levels, ensuring timely restocking of supplies.
- Trained new team members on smoothie recipes and effective customer interaction.
- Maintained cleanliness and organization of work area during shifts.
- Assisted customers with menu selections and addressed dietary inquiries.
- Promoted positive team environment through effective communication and support.
- Executed opening and closing procedures, including alarm system activation and cash handling.
- Resolved customer inquiries and complaints professionally.
Education
Bachelor of Science - Health And Human Services
Northern Kentucky University
Newport, Kentucky, KY05-2026
Skills
- Patient care and emotional support
- Customer service and communication
- Team collaboration and decision-making
- Task organization and clinical monitoring
- Conflict resolution
- Knowledge sharing
Affiliations
Volunteer, Mission Trip - Guatemala (2022)
Timeline
Shift Lead
Sharky's
06.2025 - Current
Registered Nurse Assistant
Care Springs
06.2024 - 04.2025
Shift Lead
JumpStart Smoothies
07.2022 - 05.2023
Bachelor of Science - Health And Human Services
Northern Kentucky University