Kathleen Young
Danville Eye Center
Stanford
13
years of professional experience
Detail-oriented support professional with experience in patient intake, diagnostic testing, and chart preparation. Skilled in communication, documentation, and infection control, with a strong focus on patient education and smooth clinic flow. Bringing a calm professional approach to supporting providers and improving the patient experience.
Work History
Patient Care Technician/Ophthalmic Medical Technician
1 Year 11 Months- Prepared exam rooms and maintained clean, organized patient care areas for efficient ophthalmic workflow.
- Obtained patient histories, verified information, and updated records accurately in electronic systems.
- Assisted with vision testing, preliminary screenings, and diagnostic procedures during patient visits.
- Measured vital signs and documented clinical data to support provider assessments.
- Supported physicians with rooming, chart preparation, and timely setup of clinical supplies.
- Sterilized instruments and disinfected equipment to maintain infection control standards.
- Coordinated patient flow, appointment readiness and chart preparation to support effective clinic operations.
- Trained new technicians on ophthalmic testing protocols, equipment handling, and patient communication.
- Guided patients through appointments, explaining procedures and ensuring comfort throughout visits.
- Restocked supplies, monitored inventory, and kept treatment areas ready for daily patient volume.
Bus Driver
2 Years 2 Months- Safely transported children and passengers along assigned routes, following traffic laws and agency policies.
- Completed pre-trip and post-trip inspections to verify vehicle safety and report maintenance concerns.
- Assisted riders with boarding, seating, and secure transport, maintaining calm and respectful service.
- Maintained accurate trip logs, attendance records, and route documentation for program accountability.
- Communicated route changes, delays, and safety issues promptly to supervisors and program staff.
- Supported loading and unloading procedures for clients, ensuring secure and orderly transitions.
- Cleaned and prepared vehicles daily to maintain sanitary, reliable transportation conditions.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
Dress Consultant
2 Years 8 Months- Guided brides through personalized gown selections using detailed product knowledge and style preferences.
- Advised clients on silhouettes, fabrics, sizing, and accessory pairings during private consultations.
- Coordinated fitting appointments, alterations communication, and order follow-up for seamless bridal experiences.
- Maintained accurate customer records, appointment details, and sales notes in retail systems.
- Demonstrated merchandise features and styling options to support confident purchase decisions.
- Resolved customer concerns with professionalism while preserving positive service and sales outcomes.
- Supported team sales goals by recommending complementary veils, shoes, and accessories.
- Handled delicate fabrics carefully during fittings, preserving garment quality throughout each interaction.
- Managed appointment schedules efficiently, optimizing daily workflow for maximum client engagement.
Manager on Duty
3 Years 11 Months- Supervised daily store operations, ensuring sales floor readiness, staffing coverage, and smooth customer flow.
- Directed opening and closing procedures, maintaining cash controls, safety standards, and operational compliance.
- Coached associates on customer service expectations, product knowledge, and selling behaviors.
- Monitored replenishment and visual merchandising execution to support brand presentation and inventory availability.
- Resolved escalated customer concerns promptly, protecting service standards and transaction accuracy.
- Coordinated break schedules and task priorities to keep team productivity aligned with business needs.
- Enforced loss prevention practices, reducing shrink risks through consistent floor awareness and policy adherence.
- Trained new team members on POS procedures, store policies, and daily operational routines.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
Resident Advisor
1 Year 10 Months- Enforced community standards and documented conduct issues using residence hall reporting procedures.
- Responded to resident concerns, providing crisis support and timely referrals to campus resources.
- Planned educational programs that strengthened community engagement and resident connection.
- Conducted regular rounds to identify safety hazards, policy violations, and maintenance concerns.
- Mediated roommate conflicts and facilitated respectful resolution conversations among residents.
- Coordinated duty coverage and communicated concerns with Housing and Residence Life staff.
Education
No Degree - Business Management
Skills
Vital signs monitoring
Patient observation
Infection control standards
Patient services
Patient education
Data collection
Clinical training
Information protection
Medical equipment operation
Safety protocols
Vitals documentation
Restocking supplies
Timeline
Patient Care Technician/Ophthalmic Medical Technician
Danville Eye Center
11.2024 - CurrentRead More
Bus Driver
BlueGrass Community Action
08.2022 - 10.2024Read More
Dress Consultant
Davids Bridal
02.2022 - 10.2024Read More
Manager on Duty
Bath and Body Works, Limited Brands
01.2014 - 12.2017Read More
Resident Advisor
Eastern Kentucky University
08.2013 - 06.2015Read More
Eastern Kentucky University
No Degree from Business Management
Read More
Marion County High
Read More