Kathleen (Katie) S. Gahafer

Store Manager

Fossil

01.2021 - 01.2025

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Improved customer satisfaction through staff training in customer service and product knowledge.
Completed point of sale opening and closing procedures.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Rotated merchandise and displays to feature new products and promotions.
Maximized sales by creating innovative visual merchandising displays and store layouts.
Approved regular payroll submissions for employees.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
Implemented loss prevention strategies, significantly reducing shrinkage.
Optimized checkout process to reduce wait times, improving customer satisfaction scores.
Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Reported issues to higher management with great detail.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Assistant Store Manager

Fossil

01.2016 - 01.2021

Coach employees and colleagues on sales techniques, creating customer relationships, product knowledge, sales goals, company policy, and best business practices
Create marketing displays based on company directive, store goals and knowledge
Completed routine store inventories.
Maintained visual merchandising standards to create an engaging shopping experience for customers.
Empowered team members by delegating tasks effectively while also offering guidance when needed.
Answered questions about store policies and addressed customer concerns.
Assisted Manager in interview process of prospective employees and provided feedback.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Trained employees in suggested selling and merchandising techniques to meet sales quotas.
Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.

Key Holder

Fossil

01.2014 - 01.2016

Coaching employees and colleagues on sales techniques, creating customer relationships, product knowledge, sales goals, and company policy
Ensuring the store exceeds meets goals, and has excellent customer relations and product knowledge
Create marketing displays based on company directives, store goals and knowledge
Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.

Summary

Overview

Work History

Store Manager

Assistant Store Manager

Key Holder

Education

No Degree - Dietetics

Skills

Timeline

Store Manager

Assistant Store Manager

Key Holder

No Degree - Dietetics

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