Kathryn Herschede
Lakeside Park
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
1
1
Language
1
1
Certification
18
18
years of professional experience
Work History
Shift Leader
Silverlake "The Family Place"
Erlanger, KY
01.2025 - Current
- Supervised daily operations, ensuring efficient workflow and adherence to safety standards.
- Resolved customer complaints promptly, maintaining high satisfaction ratings and loyalty.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Fostered positive work environment, leading to higher employee morale and reduced turnover.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
Server
Silverlake The Family Place
Erlanger, Kentucky
08.2023 - Current
- Provided exceptional service to high volume of daily customers.
- Provided excellent customer service to ensure satisfaction.
- Engaged with guests to build rapport, enhancing their dining experience and encouraging positive reviews.
- Resolved customer inquiries and complaints professionally, ensuring service quality and guest satisfaction.
- Took orders from customers accurately and in a timely manner.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery, enhancing overall operational efficiency.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Maintained cleanliness and organization of dining areas, contributing to a welcoming atmosphere for guests.
- Cleaned tables and chairs to prepare dining area for next customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Assisted in training new servers.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Recommended desserts, appetizers, and specialty drinks, contributing to increased sales.
Sales Associate
Macy's Department Store
Cincinnati, Ohio
07.2010 - 09.2011
- Arranged merchandise with signage and appealing displays to encourage sales and reduce overstock.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged with customers to gather feedback, identifying areas for service improvement and enhancing overall store performance.
- Restocked shelves to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed transactions using a point-of-sale system.
- Engaged with customers to gather feedback, identifying service improvement opportunities that enhanced store performance.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Collaborated with sales team to reach collective goals.
Sales Associate
Nordstrom
Cincinnati, Ohio
01.2009 - 06.2010
- Assisted customers in finding merchandise, enhancing shopping experience and fostering brand loyalty through personalized service.
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer complaints in a professional manner.
- Processed transactions efficiently and accurately, contributing to a smooth checkout experience for customers.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Answered incoming telephone calls to provide store, products and services information.
- Bagged purchased items for customers at checkout. and wrapped gifts.
- Managed cash register operations by accurately counting and organizing funds. by counting money, separating charge slips and balancing drawers.
- Bagged or packaged purchases and wrapped gifts.
Education
Certification Of Completion - Medical Terminology
Coursea
01.2026
High School Diploma -
GED
Cincinnati, Ohio12.2025
Skills
- POS operation
- Point-of-sale system
- Cash handling
- Health standards compliance
- Customer service
- Effective customer upselling
- Guest engagement
- Product recommendations
- Time management
- Team collaboration
- Conflict resolution
- Communication skills
- Professional demeanor
- Memory retention
- Hospitality service expertise
- Client communication
Certification
- Medical terminology 1
- Medical terminology 2
Languages
English
Timeline
Shift Leader
Silverlake "The Family Place"
01.2025 - Current
Server
Silverlake The Family Place
08.2023 - Current
Sales Associate
Macy's Department Store
07.2010 - 09.2011
Sales Associate
Nordstrom
01.2009 - 06.2010
Certification Of Completion - Medical Terminology
Coursea
High School Diploma -
GED