Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Katie Austin

Glasgow

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Mental Health Technician

Lifeskills Inc.
02.2022 - Current
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Interviewed new patients to complete new patient forms.
  • Took and monitored vital signs, administered medications, and managed patient behavior.
  • Collaborated closely with mental health professionals with treatment plan implementation.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Assembled and notarized paperwork for 72 hour hold evaluations.
  • Provided emergency crisis response services by phone.

Receptionist

Dr. Thornbury's Office
01.2017 - 02.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Verifying insurance.

Education

Certification - Phlebotomy

Northwest Phlebotomy School
Nashville, TN
02.2023

Certification - Peer Support Specialist

Louisville Training Center
Louisville KY
03.2022

High School Diploma -

Hart County High School
Munfordville, KY
05.2017

Skills

  • De-Escalation Techniques
  • Organization skills
  • Time Management
  • Verbal and written communication
  • Critical Thinking
  • Active Listening

References

  • Jessica Hay

     Jessica.5971@outlook.com

     270-619-3809

  • Veronica Pace

     Vpace1016@gmail.com

     270-590-1731

  • Wilma Priquette

     Wpriquette@lifeskills.com

      270-790-1015

Timeline

Mental Health Technician

Lifeskills Inc.
02.2022 - Current

Receptionist

Dr. Thornbury's Office
01.2017 - 02.2022

Certification - Phlebotomy

Northwest Phlebotomy School

Certification - Peer Support Specialist

Louisville Training Center

High School Diploma -

Hart County High School

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