Katie Cook
Greenup
Summary
Dynamic Office Manager at The Counseling Center with proven expertise in optimizing workflows and enhancing client engagement. Skilled in scheduling and staff training. Committed to exceptional customer service, I fostered a collaborative environment while maintaining confidentiality and supporting team success.
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Manager
The Counseling Center
11.2021 - Current
- Coordinated daily office operations, ensuring efficient workflow and communication among staff.
- Managed scheduling for counseling sessions, optimizing resource allocation and client engagement.
- Developed and maintained filing systems, enhancing document retrieval processes for staff.
- Implemented new office procedures to improve administrative efficiency and reduce overhead costs.
- Trained new employees on office protocols and software applications, fostering a collaborative environment.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
CNA
Wurtland Nursing and Rehabilitation
02.2018 - 11.2021
- Provided compassionate care to residents, ensuring comfort and dignity in daily activities.
- Assisted nursing staff with patient assessments and monitoring vital signs for optimal health management.
- Maintained accurate documentation of patient care and progress, enhancing communication within the healthcare team.
- Collaborated with interdisciplinary teams to develop individualized care plans tailored to resident needs.
- Trained and mentored new CNAs, fostering a supportive environment and improving team efficiency.
- Advocated for resident rights and preferences, enhancing overall satisfaction with care services provided.
- Streamlined daily workflows by adopting best practices in patient handling and mobility assistance techniques.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Education
High School Diploma -
Bracken County High School
Brooksville, KYSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Clerical support
- Mail handling
- Scheduling
- Scheduling coordination
- Staff management
- Staff hiring
- Employee training
- Training and coaching
- Policy implementation
Certification
CPR
Timeline
Office Manager
The Counseling Center
11.2021 - Current
CNA
Wurtland Nursing and Rehabilitation
02.2018 - 11.2021
High School Diploma -
Bracken County High School