Katie Gavin
Burlington
Summary
Engaged professional with a versatile background in customer service and care support. Known for strong memory retention and communication skills, contributing to positive client experiences and effective team collaboration.
Overview
15
15
years of professional experience
Work History
Home Care Aide
Self-employed
Burlington, KY
10.2021 - 06.2025
- Provided personalized care to clients, assisting with daily living activities and maintaining hygiene.
- Developed tailored care plans based on individual needs and preferences.
- Administered medication and monitored health conditions.
- Coordinated communication between families, and healthcare professionals for comprehensive support.
Cleaner
Self Employed
Burlington, KY
08.2018 - 08.2021
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Developed customized cleaning schedules based on client preferences and space requirements.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
Bartender/Server
Harry's Bar & Grill
Aiken, SC
06.2011 - 12.2013
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Delivered exceptional customer service by anticipating guest needs and providing personalized dining experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Resolved customer complaints promptly, ensuring positive outcomes and repeat business opportunities.
Server
Kreimer's Bier Haus
Cleves, OH
08.2010 - 09.2011
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Served food and beverages promptly with focused attention to customer needs.
- Managed multiple tables efficiently during peak hours, maintaining high service standards under pressure.
Bartender/Server
Taproom Bar and Grill
Lawrenceburg, IN
01.2010 - 09.2011
- Served high customer volumes during special events, nights, and weekends.
- Collaborated with kitchen staff to ensure seamless coordination between bar and dining services.
- Maintained cleanliness and organization of bar area in compliance with health regulations.
- Implemented efficient order processing systems to streamline service during peak hours.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
Education
No Degree - Human Resources Development
Purdue University
West Lafayette, IN05-2009
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Memory retention
- Customer service
Timeline
Home Care Aide
Self-employed
10.2021 - 06.2025
Cleaner
Self Employed
08.2018 - 08.2021
Bartender/Server
Harry's Bar & Grill
06.2011 - 12.2013
Server
Kreimer's Bier Haus
08.2010 - 09.2011
Bartender/Server
Taproom Bar and Grill
01.2010 - 09.2011
No Degree - Human Resources Development
Purdue University