Katie Henson
Bowling Green
Summary
Experienced server and former manager at Outback Steakhouse, known for delivering outstanding customer service and effective multitasking. Demonstrated success in improving guest satisfaction and swiftly addressing concerns. Proficient in cash management and upholding cleanliness standards, creating an inviting atmosphere for patrons. Dedication to high-quality service ensures repeat clientele.
Overview
15
15
years of professional experience
Work History
Server
Grammie’s Home Cooking
06.2024 - 08.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
Teresa’s Restaurant
03.2021 - 12.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Improved dining experience by providing prompt, attentive service to guests.
Manager
Outback Steakhouse
01.2017 - 12.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Server/Bartender
Outback Steakhouse
08.2013 - 01.2017
- Executed transactions through POS system for streamlined order placement and payment processing.
- Handled customer complaints effectively, ensuring resolutions strengthened relationships.
- Facilitated training for new hires on restaurant protocols to enhance overall performance.
- Maintained service for bar customers while preparing drinks for colleagues in a high-pressure environment.
Server/Bartender
Toot’s
01.2011 - 08.2013
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Education
No Degree -
Western Kentucky University
Bowling Green, KYHigh School Diploma -
Greenwood High School
Bowling Green, KYSkills
- Strong work ethic
- Customer service excellence
- Cash handling proficiency
- Guest engagement strategies
- Inspection readiness and cleanliness
- Multitasking abilities
Timeline
Server
Grammie’s Home Cooking
06.2024 - 08.2025
Server
Teresa’s Restaurant
03.2021 - 12.2022
Manager
Outback Steakhouse
01.2017 - 12.2019
Server/Bartender
Outback Steakhouse
08.2013 - 01.2017
Server/Bartender
Toot’s
01.2011 - 08.2013
No Degree -
Western Kentucky University
High School Diploma -
Greenwood High School
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