Katie Hirsch
Villa Hills
Summary
Professional healthcare coordinator with comprehensive experience in patient care management and process improvement. Strong focus on team collaboration and achieving optimal patient outcomes. Proven ability to adapt to changing needs and ensure effective communication among multidisciplinary teams. Skilled in care planning, patient advocacy, and utilization of healthcare technologies. Reliable and results-driven, with strong commitment to quality care.
Overview
20
20
years of professional experience
Work History
Nurse Care Coordinator
North Key
01.2024 - Current
- Improved patient outcomes by developing and implementing comprehensive care plans tailored to individual needs.
- Enhanced interdisciplinary collaboration through regular communication and coordination with physicians, case managers, and other healthcare providers.
- Reduced hospital readmission rates through diligent follow-up on patients'' post-discharge progress, ensuring necessary adjustments to care plans were made promptly.
- Engage child, adolescent, and adult clients with Serious Mental Illness (SMI), Serious Emotional Disturbance (SED), and Substance Use Disorder (SUD) diagnoses in a structured, collaborative relationship which empowers each client to gain the necessary skills in a variety of areas related to recovery and self-management of their mental health, substance abuse, and developmental disabilities.
Licensed Practical Nurse
Covington Independent Public Schools
01.2017 - 01.2024
- Dispense and retain medication and perform medical treatment in accordance with physician’s instructions within District guidelines
- Administer nursing care according to established procedures
- Perform a variety of health screenings
- Prepare and maintain accurate student medical records
- Provided emotional support to patients and families, addressing concerns and enhancing patient care.
- Coordinated with multidisciplinary teams, facilitating comprehensive care plans for optimal patient outcomes.
Licensed Practical Nurse
Sun Behavioral Health
01.2022 - 11.2023
- Responsible for maintaining a therapeutic milieu that is safe and focused on delivering quality patient care
- Conduct medication reconciliation as part of the medication management process
- Administers medications utilizing safe medication practices and according to policy
- Knowledgeable of medications, including psychotropic drugs, and their correct administration based on the age of the patient and their clinical condition
- Follows Computerized Physician Order Entry (CPOE) protocols
Licensed Practical Nurse
St. Elizabeth Physicians – Addiction Medicine
01.2016 - 01.2017
- Managed and prioritized multiple tasks, knowledge of Excel, Word, Outlook and PowerPoint and used computer skills
- Experienced planning and coordinating multi-disciplinary communications strategies, strategic initiatives, and events
- Rooming, reviewing, and recording physical and physiological status
- Obtained medical and drug history of patients
- Initiate and complete all prior authorizations
Caregiver/Substitute
Redwood
01.2015 - 01.2016
- Assisted clients with daily living activities
- Documented patient behaviors
- Kept clients neat, clean, and free of safety hazards
- Aided clientele in completing therapy
Customer Service Representative
Road ID, Inc.
01.2012 - 01.2014
- Manage a high volume workload within a deadline driven environment
- Handle customer inquiries, complaints, billing questions, and payment/service requests
- Attend and participate in weekly sales meetings
- Assist clientele as they enter office and via phone
Co- Director
Villa Hills Day Care Center
01.2005 - 01.2012
- Opening and closing the facility
- Build relationships with the parents on a daily basis
- Oversee staff members and their duties/responsibilities
- Take care and tend to each child in the room
- Prepare and administrate activities for the children daily
Education
Nursing, LPN -
Beckfield College
Florence, Kentucky12.2015
Skills
- Epic Trained
- WellSky Trained
- Diabetes Management
- HIPAA Knowledgeable
- Creative Writing
- CPR & AED Certified
- ICD-10 credential
- Injections
- Data Visualization
- Creating Documents
- Microsoft Office Knowledgeable
- Multistate Compact License
- Prior Authorizations
- Healthcare systems navigation
- Care planning
- Quality improvement
- Technology proficiency
- Ethical practice
Timeline
Nurse Care Coordinator
North Key
01.2024 - Current
Licensed Practical Nurse
Sun Behavioral Health
01.2022 - 11.2023
Licensed Practical Nurse
Covington Independent Public Schools
01.2017 - 01.2024
Licensed Practical Nurse
St. Elizabeth Physicians – Addiction Medicine
01.2016 - 01.2017
Caregiver/Substitute
Redwood
01.2015 - 01.2016
Customer Service Representative
Road ID, Inc.
01.2012 - 01.2014
Co- Director
Villa Hills Day Care Center
01.2005 - 01.2012
Nursing, LPN -
Beckfield College
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