Katie Kaplan
Lexington,Kentucky
Summary
Versatile and experienced with a proven track record at Barrel House Distilling Co., adept in customer relationship management and menu creation. Spearheaded innovative revenue-boosting strategies, enhancing customer service and financial controls. Demonstrates exceptional leadership in staff training and performance evaluations, fostering strong team and vendor relationships.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Tavern Manager
Barrel House Distilling Co.
11.2021 - 12.2024
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Coordinated event and live music schedule, logistics, and operations.
Shift Leader
Stella's Kentucky Deli
10.2019 - 03.2020
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Bar Manager
Whiskey Bear
01.2018 - 10.2019
- Improved customer service rankings by resolving issues quickly and accurately.
- Closed out cash register and prepared cashier report at close of business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Purchased liquor, beer, and wine and cultivated strong vendor relationships.
Bartender
Haab's Restaurant
06.2016 - 12.2017
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Server and Bartender
Alfalfa Restaurant
07.2012 - 06.2016
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Associate of Science - Social Work
Bluegrass Community And Technical College
Lexington, KY12-2022
No Degree - Esthetics
Douglas J. Aveda Institute
Ann Arbor MIchigan06-2017
Skills
- Customer relationship management (CRM)
- Shift scheduling
- Revenue management
- Performance evaluations
Certification
Food Manager Certificate
STAR Certification
Timeline
Tavern Manager
Barrel House Distilling Co.
11.2021 - 12.2024
Shift Leader
Stella's Kentucky Deli
10.2019 - 03.2020
Bar Manager
Whiskey Bear
01.2018 - 10.2019
Bartender
Haab's Restaurant
06.2016 - 12.2017
Server and Bartender
Alfalfa Restaurant
07.2012 - 06.2016
Associate of Science - Social Work
Bluegrass Community And Technical College
No Degree - Esthetics
Douglas J. Aveda Institute
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