Katie Pierce

Immigration Coordinator:

• Assume a high-volume portfolio of Immigration clients and manage the relationships and accounts effectively, this role requires a high level of customer service at all times to clients.
• Maintain a professional relationship with relevant Government Agencies, the public, and clients.
• Organize and facilitate bi-weekly internal Immigration team meetings, to focus on team morale and to allow team members to openly discuss current challenges within our process and how we can improve.
• Complete monthly reporting to monitor the lifestyle of client/employees applications and ensure application deadlines are met.
• Prepare work permit and PR applications, cover letters, and other required documents for clients.

Recruitment Consultant:

• Assist with operation and maintenance of applicant tracker and candidate management tools.
• Identify and source qualified candidates for open positions to meet clients needs.

• Coordinate regional customer appreciation events to enhance relationships of existing partnerships and foster news ones.
• Increase employee engagement by developing a variety of initiatives, incentives, and events that are specifically catered to office and field employees.
• Increase brand awareness by developing social media posts for all platforms, marketing collateral and presentations for clients, and internal articles for staff.
• Oversee company's SharePoint intranet site to ensure employees are always up-to-date on information.
• Monitor global inboxes and respond to customer inquires in a timely manner.
• Create reports based on social media analytics.
• Manage promotional supplies and assist with budget management.

• Generate new leads for the Sales team and identify renewal opportunities from existing client lists.
• Work with Marketing to plan and host major customer events.
• Kept detailed records of promotional supplies and managed budget for when new promotional items were needed.
• Assist with the creation of social media content to showcase and promote new and existing projects.
• Work with the regional Sales team on proposals, contracts, sales reports, and manage all of their purchase orders.
• Prepare reports and presentations on a weekly and monthly basis for company wide meetings.

• Provide support to internal teams to address any inquiries regarding products, processes and standard practices of the company.
• Provide hands on training for new product launches or changes within the business.
• Created incentives to drive employee engagement and boost sales.
• Plan and execute performance coaching sessions with Sales team to set long-term goals, discuss objectives, and top priorities.
• Conducted interviews with participants to assess experience, skills and professional background.
• Coordinated resources to craft marketing plans for product launches and events.

• First point of contact for order fulfillment activities for external and internal sales teams.
• Identify process improvement opportunities to ensure business sales are implemented effectively and efficiently.
• Perform data entry entry through tools such as Salesforce and work with Microsoft and Microsoft excel to complete all order requirements.
• Complete credit checks, collect deposits, modify unique terms on contracts and work closely with Legal for other related matters.

• Started career in Sales and Billing, focusing on customer support, sales opportunities, and assisting with billings inquiries.

• Promoted in August 2011 to Business Support where I was able to assist the front line agents with their sales and billings tasks.

• Worked full-time during the summer holidays for Canusa CPS, after I graduated Highschool and was attending post-secondary school in Ottawa, ON.