Katie Rice
Radcliff
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Manager
Five star
Radcliff
05.2024 - Current
- Directed daily operations, including staff scheduling, inventory oversight, and customer service, to ensure smooth business performance and consistently exceed key performance indicators
- Trained, mentored, and supervised a team of five employees, cultivating a collaborative and motivated work environment that led to a 15% boost in team productivity
- Supported the store manager in critical tasks, such as budget management and report preparation, contributing to efficient store operations
- Managed inventory processes, including ordering fuel and merchandise, to maintain optimal stock levels and meet customer demand
- Oversaw cash handling and reconciliation with precision, ensuring financial accuracy and compliance with company protocols
Shift Lead
Dunkin'
Fort Knox
05.2023 - 08.2024
- Managed daily cash transactions, ensuring accuracy and accountability for register balances and store deposits
- Delegated tasks effectively to team members, optimizing workflow and maintaining high productivity during shifts
- Independently opened and closed the store, including performing security checks and end-of-day reporting
- Resolved customer concerns with professionalism, fostering positive experiences and repeat business
- Supported training of new employees, promoting team development and adherence to company standards
Team Lead/Supervisor
Sam's Club
Clarksville
06.2022 - 03.2023
- Stepped into additional responsibilities during unexpected backlogs, ensuring projects were completed on time and exceeding performance expectations
- Directed and supervised a team of 12, focusing on cashier operations and sales development to drive revenue growth
- Provided seamless coverage across various stations, optimizing productivity and meeting daily production goals
- Implemented company policies and protocols, fostering a disciplined and compliant work environment while addressing performance issues effectively
- Conducted interviews, onboarded, and trained new employees, building a high-performing team equipped for production success
Member Frontline Cashier/ Member service desk
Sam's Club
Clarksville
07.2021 - 06.2022
- Managed 75+ daily customer interactions with a focus on delivering personalized, friendly, and professional service, ensuring high levels of customer retention and satisfaction
- Mastered the use of the Sam's Club online system ('Ask Sam') to efficiently assist members in finding accurate and timely information
- Consistently exceeded sales goals by upselling Sam's Club credit cards to members, averaging 5 successful conversions daily
- Maintained composure and professionalism, effectively resolving customer concerns and diffusing challenging situations with courtesy and patience
- Memorized the full catalog of products, services, pricing, and promotional offers to provide accurate recommendations and drive sales
Deli Associate
Comissary
APO
07.2017 - 08.2018
- Prepared a variety of menu items with precision, adhering to strict company guidelines for quality and presentation
- Identified and implemented process improvements, enhancing quality and operational efficiency
- Adapted quickly to new menu items and procedures with minimal training, demonstrating flexibility and a proactive learning approach
- Maintained consistent quality standards and provided reliable availability, meeting operational needs even on short notice
CASHIER
ACE HARDWARE
Indianapolis
01.2011 - 03.2012
- Trained new cashiers in company procedures, customer service strategies, and effective sales techniques, ensuring a seamless onboarding experience
- Demonstrated exceptional communication skills by engaging with customers to address inquiries and provide tailored solutions
- Delivered detailed product descriptions and care instructions, helping customers make informed purchasing decisions
- Assisted customers courteously in-person and over the phone, ensuring a positive and professional interaction
- Accurately managed cash drawer balances, maintaining financial accountability and minimizing discrepancies
Education
Student in Human Resource Management -
Southern New Hampshire University
Manchester, NH03.2025
Skills
- Microsoft Windows
- Food Service
- Food Safety
- Customer support
- Cash Handling
- Organizational skills
- Team building
- Interviewing
- Upselling
- Help Desk
- Punctual
- Microsoft Word
- Supervising experience
- Customer service
- Food Prep
- Time management
- Assistant Manager Experience
- Microsoft Outlook
- Quick learner
- Exceptional communication skills
- Attention to detail
- Relationship/team building
- Always punctual
- Commitment to quality and service
- Able to handle stress
Certification
ServSafe
Additional Information - Skills And Abilities
- Quick learner
- Exceptional communication skills
- Attention to detail
- Relationship/team building
- Always punctual
- Commitment to quality and service
- Able to handle stress
Timeline
Assistant Manager
Five star
05.2024 - Current
Shift Lead
Dunkin'
05.2023 - 08.2024
Team Lead/Supervisor
Sam's Club
06.2022 - 03.2023
Member Frontline Cashier/ Member service desk
Sam's Club
07.2021 - 06.2022
Deli Associate
Comissary
07.2017 - 08.2018
CASHIER
ACE HARDWARE
01.2011 - 03.2012
Student in Human Resource Management -
Southern New Hampshire University
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