Katiyyah Marshall
Louisville
Summary
Undergraduate Student currently in school for a B.A in English, Business and Creative Writing. Current experience with leaderships roles, business networking, mentoring schooling kids, with a creative outlook for community engagement. Being an emerging innovator, means seeking to learn more and create new ideas. Able to adapt in any setting with people of any background and work history; this helps communicate and work with people better and fast. Which is very essential for working in Business Communications.
Culturally competent professional known for strong data entry and organizational skills. Experience in managing patient registrations and leading cashier teams, committed to enhancing customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Patient Access Registrar
Jewish Hospital– UofL Health
Louisville
06.2024 - Current
- Registered patients for services and scheduled appointments efficiently.
- Collected and verified patient insurance information and demographics accurately.
- Assisted patients with completing necessary forms and documentation.
- Culturally Competent working with people of all different backgrounds from many cities and states.
- Computer Literate
Cashier Team Lead
Burger King
Louisville
08.2022 - 04.2023
- Supervised cashier team to ensure smooth customer transactions.
- Trained new cashiers on point-of-sale system and customer service techniques.
- Managed cash drawer, ensuring accurate cash handling and reconciliation.
- Performed daily opening and closing procedures for the register area.
Cashier
Iceland Sports Complex
Louisville
10.2020 - 05.2021
- Processed customer transactions efficiently and accurately at a busy sports complex.
- Maintained cleanliness and organization of checkout areas throughout shifts.
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Monitored inventory levels and reported discrepancies to management promptly.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Bachelor of Arts - English Business Writing
University of Louisville
Louisville, KY 08.2023 - 01.2026
Skills
- Written communication
- Customer service
- Cultural competence
- Data entry
- Team leadership
- Cross-functional coordination
- Information collection
- Strong organization
- Conflict resolution
- Policy understanding
- Verbal and written communication
- Friendly and outgoing
- System updating
- Team collaboration
Languages
American Sign Language
Limited
Timeline
Patient Access Registrar
Jewish Hospital– UofL Health
06.2024 - Current
Bachelor of Arts - English Business Writing
University of Louisville
08.2023 - 01.2026
Cashier Team Lead
Burger King
08.2022 - 04.2023
Cashier
Iceland Sports Complex
10.2020 - 05.2021