Summary
Overview
Work History
Education
Skills
Timeline
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Katlyn Wages

Nicholasville,Ky

Summary

Dynamic and customer-focused leader with a proven track record in team development, client engagement, and retail execution. Experienced Crew Trainer, Insurance Agent, and Merchandiser with a strong foundation in coaching teams, achieving sales goals, and delivering exceptional service. Passionate about empowering others, creating inclusive environments, and driving results through meaningful client connections. Eager to bring strong leadership, visual merchandising skills, and a results-driven mindset to Sephora’s vibrant, beauty-focused culture.

Overview

5
5
years of professional experience

Work History

Insurance CSR

Kentucky Farm Bureau
12.2023 - Current
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.

Merchandiser

Sam's Club
06.2023 - 12.2023
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
  • Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
  • Streamlined restocking process, reducing time from shipment arrival to floor display.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Increased customer engagement by providing knowledgeable product recommendations.

Crew Trainer

McDonald's Restaurant
10.2020 - 06.2023
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Maintained current knowledge of all team position requirements.
  • Evaluated crew members'' progress and provided constructive feedback for continuous development.
  • Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Education

Associate of Applied Science - Sonography

Bluegrass Community And Technical College
Lexington, KY

Skills

  • Customer focus
  • Continuous improvement
  • Complaint handling
  • Customer service
  • Conflict resolution
  • Relationship building
  • Payment processing
  • Employee training
  • Cash handling
  • Team leadership
  • Active listening
  • Team leadership and supervision

Timeline

Insurance CSR

Kentucky Farm Bureau
12.2023 - Current

Merchandiser

Sam's Club
06.2023 - 12.2023

Crew Trainer

McDonald's Restaurant
10.2020 - 06.2023

Associate of Applied Science - Sonography

Bluegrass Community And Technical College

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Katlyn Wages