Overview
Work History
Education
Skills
Timeline
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Katrina Bailey

Glasgow,KY

Overview

7
7
years of professional experience

Work History

Fulfillment Expert

Target
08.2024 - Current
  • Collaborated with 20-30 team members to meet daily targets, contributing to overall company success and growth.
  • Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.
  • Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
  • Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
  • Provided training for new hires on fulfillment procedures, fostering a knowledgeable workforce committed to delivering quality results.
  • Facilitated strong communication between the fulfillment department and other company departments, ensuring seamless collaboration in support of overall business objectives.
  • Participated actively in regular safety trainings sessions.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Interacted with guests in friendly and knowledgeable way.

Team Lead

Boot Barn
08.2023 - 01.2024
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Coached 10-12 team members daily in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.

Shift Supervisor

STARBUCKS COFFEE COMPANY
04.2022 - 08.2023
  • Trained staff on customer service best practices for improved interactions.
  • Established procedures for handling defective items to reduce waste.
  • Developed training programs for new employees to enhance skills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Managed 10-12 employees daily

Flight Attendant

Spirit Airlines Inc.
03.2018 - 04.2021
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.

Education

Bachelor of Arts - Elementary Education

Lindsey Wilson College
Columbia, KY
04-2027

Skills

    Google Certified Educator

    Mac and Windows

    Conflict resolution

    Leadership

    Problem-solving

    Organization

    Time Management

Timeline

Fulfillment Expert

Target
08.2024 - Current

Team Lead

Boot Barn
08.2023 - 01.2024

Shift Supervisor

STARBUCKS COFFEE COMPANY
04.2022 - 08.2023

Flight Attendant

Spirit Airlines Inc.
03.2018 - 04.2021

Bachelor of Arts - Elementary Education

Lindsey Wilson College

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Katrina Bailey