Katrina Downs
Farmington
Summary
Detail-oriented professional with a versatile background in clerical support and customer service. Known for exceptional communication and time management skills, consistently enhancing customer satisfaction and streamlining office operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cashier
Badbobs BBQ
Murray
06.2019 - 02.2020
- Processed customer transactions using point of sale systems.
- Maintained accurate cash drawer throughout shifts.
- Assisted in inventory control by restocking merchandise.
- Resolved customer inquiries and complaints promptly.
- Managed promotional merchandise displays to attract customer attention.
- Provided product recommendations based on customer preferences.
- Engaged with customers to create a welcoming atmosphere.
Clerical Worker
Primary Care Medical Center
Murray
03.2010 - 07.2016
- Managed appointment scheduling to optimize office workflow and enhance patient experience.
- Conducted follow-up calls to patients regarding appointments and health inquiries.
- Processed patient information and maintained accurate electronic records for seamless access.
- Reviewed and updated patient files for accuracy and completeness prior to appointments.
- Provided front desk support by greeting patients and directing them to appropriate services.
- Organized and filed documents, both physically and electronically.
- Greeted visitors in a professional manner upon their arrival at the office.
- Answered customer inquiries by phone and in person.
- Performed basic bookkeeping tasks such as accounts payable and receivable functions.
- Conducted data entry tasks with a high level of accuracy and efficiency.
Education
High School Diploma -
Calloway County High School
Murray, KY05-2010
Skills
- Customer engagement
- Customer assistance
- Payment processing
- Data entry accuracy
- Front desk support
- Problem solving
- Time management
- Clear communication
- Professionalism and courtesy
Certification
Microsoft Word Certificate
Timeline
Cashier
Badbobs BBQ
06.2019 - 02.2020
Clerical Worker
Primary Care Medical Center
03.2010 - 07.2016
High School Diploma -
Calloway County High School