Katrina Fjeld
Calhoun
Summary
Empathetic and results-driven professional with diverse experience in education, behavioral health, and operations leadership. Known for delivering high-impact customer support, resolving escalations with compassion, and driving subscription growth through personalized service and technical troubleshooting. A fast learner with a passion for dogs and a proven track record of adapting quickly to new systems, exceeding performance goals, and building trust across diverse audiences. Eager to bring a customer-first mindset and problem-solving expertise to a mission-driven, pet-loving team.
Overview
3
3
years of professional experience
Work History
Fulbright English Teaching Assistantship
Princess Alia University
09.2024 - 06.2025
- Provided individualized support to students from diverse backgrounds, building trust and creating a positive, empathetic learning environment.
- Learned a new e-learning platform to facilitate interactive hybrid learning experiences, ensuring clarity, consistency, and high learner satisfaction.
- Designed and implemented a new college-level English language curriculum, tailored to student needs and institutional goals, demonstrating initiative and proactive ownership.
Mental Health Associate
Rivendell Behavioral Health Hospital
02.2023 - 08.2024
- Delivered compassionate, hands-on support to patients in high-stress environments, ensuring safety, dignity, and emotional care while helping implement individualized treatment plans.
- Maintained clear, respectful communication with patients, families, and multidisciplinary teams to de-escalate crises, resolve concerns, and support continuity of care.
- Adapted quickly to emergencies and shifting priorities, maintaining calm professionalism while multitasking across patient needs, safety protocols, and institutional guidelines.
Site Manager
Cheetah Clean Autowash
01.2022 - 02.2023
- Promoted rapidly from Sales Associate to youngest Site Manager after consistently surpassing customer service and sales conversion goals, becoming a top regional performer.
- Became the regional expert on DBT subscription billing, resolving escalated issues, training staff, and improving customer retention through tech troubleshooting and proactive support.
- Led site to top performance in KPIs, including subscription signups, customer satisfaction, and overall revenue growth through targeted promotions and daily performance coaching.
- Managed daily operations, trained team members, and handled escalations with urgency and clarity, delivering smooth, high-quality experiences for hundreds of recurring customers.
Education
Bachelor of Arts - International Affairs & Arabic
Western Kentucky University
Bowling Green, KY05-2024
Skills
- Empathetic Customer Communication – Skilled in building trust, resolving concerns, and delivering compassionate support across in-person, phone, and written channels
- Subscription Platforms & Troubleshooting – Regional expert in DBT subscription systems; resolved escalations, trained staff, and improved retention through hands-on problem-solving
- Problem Solving & Escalation Handling – Proven ability to remain calm under pressure while de-escalating complex issues and delivering fast, thoughtful resolutions
- Tech Adaptability – Quickly learn and master new platforms, including e-learning systems and point-of-sale tools, to deliver high-quality, tech-enabled customer experiences
- Customer Retention & Performance Metrics – Consistently exceeded KPIs in satisfaction, subscriptions, and revenue by combining sales acumen with a customer-first mindset
- Cross-Cultural Awareness – Skilled in navigating diverse cultural contexts with sensitivity and respect, gained through international teaching and volunteer work in Jordan
Languages
Arabic
Intermediate (B1)
Timeline
Fulbright English Teaching Assistantship
Princess Alia University
09.2024 - 06.2025
Mental Health Associate
Rivendell Behavioral Health Hospital
02.2023 - 08.2024
Site Manager
Cheetah Clean Autowash
01.2022 - 02.2023
Bachelor of Arts - International Affairs & Arabic
Western Kentucky University
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