Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katrina Hopkins

Radcliff

Summary

Dynamic and detail-oriented professional with experience at Amazon as a Customer Returns Processor. Expert in return authorization and complaint handling, consistently enhancing customer satisfaction. Proven ability to maintain workplace safety while reducing order fulfillment errors, ensuring efficient shipping and receiving processes. Committed to delivering exceptional service and operational excellence.

Overview

2026
2026
years of professional experience

Work History

Customer Returns Processor

Amazon
08.2021 - 08.2025
  • Unloaded, inspected, and stored damaged and returned products.
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
  • Adhered to company safety guidelines to minimize warehouse accidents.
  • Distributed returned merchandise to appropriate store departments or palletized for liquidation.

Picker/packer

Radial
2017 - 2020

  • Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
  • Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
  • Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
  • Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.

Education

N/A

Hardin County Highschool
Elizabethtown, KY
04.2016

Skills

  • Return authorization
  • Complaint handling
  • Workplace safety
  • Shipping and receiving

Timeline

Customer Returns Processor

Amazon
08.2021 - 08.2025

Picker/packer

Radial
2017 - 2020

N/A

Hardin County Highschool

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Katrina Hopkins