Katrina Hopwood
Elizabethtown
Summary
Dynamic Supervisory Program Specialist at the Department of The Army, skilled in strategic planning and staff management. Successfully enhanced operational efficiency through innovative program policies and training initiatives. Proven ability to build relationships and foster teamwork, ensuring high-quality service delivery and improved outcomes for children and youth programs.
Overview
14
14
years of professional experience
Work History
Supervisory Program Specialist
Department of The Amy/ DFMWR
08.2015 - Current
- Developed and implemented program policies to enhance operational efficiency across multiple departments.
- Led training sessions for staff, fostering development and improving team performance.
- Coordinated cross-functional initiatives to streamline processes and improve service delivery.
- Analyzed program performance data to identify areas for improvement and recommend strategic changes.
- Examines problems from unique perspectives,exercise original thinking, integrity & initiative,always looks for a better way
- Responds positively to the changes ,interest of the children by adapting and changing activities to maintain children/youth interest and active participation.
- Work with supervisor and Training and Curriculum Specialist to determine personal training needs and goals for staff
- Responsible for supervising a minimum of 8 ratios of children (80 children) in a CDC or 6 ratios of youth (90 youth) in a School Age Program .
Sales Associate
Kohls Department Store
09.2024 - 02.2025
- Enhanced customer satisfaction by providing personalized shopping assistance and product recommendations.
- Managed inventory levels to ensure optimal stock availability and minimize discrepancies.
- Trained new associates on sales techniques, store policies, and customer service standards.
- Developed engaging visual merchandising displays that increased customer interest and promoted seasonal promotions.
- Processed customer transactions efficiently using POS system.
- Assisted customers in product selection ans inquiries,enhancing shopping experience.
Child and Youth Program Liaison
Department of The Army/DFDMWR
12.2011 - 08.2015
- Worked directly with the Fort Knox Wounded Warrior program ,assisting soldiers with referrals and child care.
- Provided support by facilitating communication,connecting families with services.
- Assist the Wounded Warriors to navigate their new normal.
- I worked to make sure the soldiers were secure and supported while going to appointments and dealing with their new normal
- Worked directly with the Fort Knox Garrison to advocate for the needs of the soldier
Education
Associate of Applied Science - Interdisciplinary Early Childhood Education
Elizabethtown Community And Technical College
Elizabethtown, KY06-2016
Associate of Science - Interdisciplinary Early Childhood Education
Elizabethtown Community And Technical College
Elizabethtown, KY06-2016
Skills
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Customer service
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Shift scheduling
Timeline
Sales Associate
Kohls Department Store
09.2024 - 02.2025
Supervisory Program Specialist
Department of The Amy/ DFMWR
08.2015 - Current
Child and Youth Program Liaison
Department of The Army/DFDMWR
12.2011 - 08.2015
Associate of Applied Science - Interdisciplinary Early Childhood Education
Elizabethtown Community And Technical College
Associate of Science - Interdisciplinary Early Childhood Education
Elizabethtown Community And Technical College