Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katrina Hopwood

Elizabethtown

Summary

Dynamic Supervisory Program Specialist at the Department of The Army, skilled in strategic planning and staff management. Successfully enhanced operational efficiency through innovative program policies and training initiatives. Proven ability to build relationships and foster teamwork, ensuring high-quality service delivery and improved outcomes for children and youth programs.

Overview

14
14
years of professional experience

Work History

Supervisory Program Specialist

Department of The Amy/ DFMWR
08.2015 - Current
  • Developed and implemented program policies to enhance operational efficiency across multiple departments.
  • Led training sessions for staff, fostering development and improving team performance.
  • Coordinated cross-functional initiatives to streamline processes and improve service delivery.
  • Analyzed program performance data to identify areas for improvement and recommend strategic changes.
  • Examines problems from unique perspectives,exercise original thinking, integrity & initiative,always looks for a better way
  • Responds positively to the changes ,interest of the children by adapting and changing activities to maintain children/youth interest and active participation.
  • Work with supervisor and Training and Curriculum Specialist to determine personal training needs and goals for staff
  • Responsible for supervising a minimum of 8 ratios of children (80 children) in a CDC or 6 ratios of youth (90 youth) in a School Age Program .

Sales Associate

Kohls Department Store
09.2024 - 02.2025
  • Enhanced customer satisfaction by providing personalized shopping assistance and product recommendations.
  • Managed inventory levels to ensure optimal stock availability and minimize discrepancies.
  • Trained new associates on sales techniques, store policies, and customer service standards.
  • Developed engaging visual merchandising displays that increased customer interest and promoted seasonal promotions.
  • Processed customer transactions efficiently using POS system.
  • Assisted customers in product selection ans inquiries,enhancing shopping experience.

Child and Youth Program Liaison

Department of The Army/DFDMWR
12.2011 - 08.2015
  • Worked directly with the Fort Knox Wounded Warrior program ,assisting soldiers with referrals and child care.
  • Provided support by facilitating communication,connecting families with services.
  • Assist the Wounded Warriors to navigate their new normal.
  • I worked to make sure the soldiers were secure and supported while going to appointments and dealing with their new normal
  • Worked directly with the Fort Knox Garrison to advocate for the needs of the soldier

Education

Associate of Applied Science - Interdisciplinary Early Childhood Education

Elizabethtown Community And Technical College
Elizabethtown, KY
06-2016

Associate of Science - Interdisciplinary Early Childhood Education

Elizabethtown Community And Technical College
Elizabethtown, KY
06-2016

Skills

  • Positive attitude
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Strategic planning
  • Shift scheduling

Timeline

Sales Associate

Kohls Department Store
09.2024 - 02.2025

Supervisory Program Specialist

Department of The Amy/ DFMWR
08.2015 - Current

Child and Youth Program Liaison

Department of The Army/DFDMWR
12.2011 - 08.2015

Associate of Applied Science - Interdisciplinary Early Childhood Education

Elizabethtown Community And Technical College

Associate of Science - Interdisciplinary Early Childhood Education

Elizabethtown Community And Technical College
Katrina Hopwood