Katrina Sullivan
Somerset
Summary
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Leave of Absence Specialist
Sunlife/Voya
Portland
10.2023 - Current
- Managed employee leave requests and documentation for compliance with company policies.
- Coordinated communication between employees, managers, and HR regarding leave status.
- Reviewed medical documentation to ensure accuracy and adherence to policy requirements.
- Monitored leave usage trends to identify potential issues with employee attendance.
- Provided support during audits related to employee leaves and accommodations.
- Maintained accurate records of leave cases using internal tracking systems.
- Processed paperwork for FMLA, ADA, workers' compensation and other types of leave of absences.
- Developed strategies to ensure compliance with applicable state and federal laws governing leaves of absences.
- Researched and responded to inquiries from employees about their rights during a period of leave.
- Maintained databases related to employee's leaves of absences, including tracking duration, type, status and reason for each leave request.
- Conducted research on state and federal laws regarding leave of absence regulations.
- Created and maintained employee records related to leaves of absences in accordance with company policies and procedures.
Leave Of Absence Specialist
Unum Insurance
Somerset
10.2018 - 10.2023
- Administered employee benefit plans.
- Maintained current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as Americans with Disabilities Act (ADA).
- Worked with employees to start initial paperwork for FMLA and any leave of absences their employer offered.
- Maintained FMLA folders for each employee.
- Prepared and maintained employment records related to events, such as hiring, termination, leaves, transfers, and promotions, used human resources management system software.
- Interpreted and explained human resources policies, procedures, laws, standards, and regulations.
- Analyzed employment-related data and prepared required reports.
- Ensured that necessary employment termination paperwork was completed.
- Addressed employee relations issues, such as harassment allegations, work complaints, or other employee concerns.
- Process leave of absence claims according to company policies and regulations.
- Evaluate employee documentation for compliance and eligibility requirements.
- Communicate with employees regarding leave status and necessary paperwork.
- Collaborate with HR teams to ensure accurate leave management practices.
- Maintain detailed records of leave cases in company databases.
- Review policy updates to ensure alignment with state and federal regulations.
- Processed paperwork for FMLA, ADA, workers' compensation and other types of leave of absences.
- Collaborated with Human Resources department in order to ensure that all necessary documents are completed accurately prior to granting an employee's request for a leave.
- Responded promptly to complaints from employees regarding their rights during a period of leave.
- Assessed potential risks associated with granting or denying an employee's request for a leave of absence.
- Researched and responded to inquiries from employees about their rights during a period of leave.
- Developed strategies to ensure compliance with applicable state and federal laws governing leaves of absences.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
- Managed high-volume inbound and outbound calls to address leave of absence inquiries, ensuring accurate and timely resolution.
- Facilitated communication within the call center to streamline leave of absence processes.
Legal Assistant
Law Office Of Richard Hay
Somerset
07.2015 - 10.2017
- Drafted and reviewed documents related to legal proceedings.
- Prepared exhibits for trial using wide range of visual materials.
- Researched and analyzed case law to support legal arguments.
- Prepared legal documents and filed them in court.
- Provided litigation case management to organize cases for court presentation.
- Summarized depositions and other court proceedings.
- Assisted attorneys in preparing for court hearings and client meetings.
- Coordinated communication between clients, attorneys, and court personnel.
- Filed documents with local courts, ensuring compliance with legal procedures.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
- Answered phones promptly while providing courteous customer service.
- Filed clients' legal documents in relevant courts for processing.
- Greeted clients upon arrival at office and provided assistance as needed.
- Handled telephone calls, meeting plans and conference organization requirements.
- Reviewed and prepared legal documents, such as contracts, pleadings, motions, briefs, memoranda of law and discovery requests.
- Organized exhibits for trial proceedings.
- Prepared summaries of depositions, interrogatories and testimony for attorney review.
- Drafted legal complaints, summonses and interrogatories.
- Coordinated travel arrangements for attorneys attending out-of-town conferences or depositions.
Assistant to the County Judge Executive
Pulaski Co. Government
Somerset
01.2015 - 10.2015
- Coordinated schedules for team meetings and client appointments.
- Managed documentation and filing systems for efficient data retrieval.
- Assisted in preparing reports and presentations for management reviews.
- Greeted visitors, clients and guests in a professional manner.
- Provided support to staff by addressing inquiries and resolving issues promptly.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Assisted in the preparation of reports, presentations and correspondence.
- Scheduled meetings, appointments and travel arrangements for staff members.
- Assisted organizational efforts by filing, entering data and answering phones.
Pharmaceutical Sales Representative
Depomed
10.2012 - 09.2014
- Educated healthcare professionals on pharmaceutical products and therapeutic areas.
- Built strong relationships with doctors and healthcare providers in assigned territory.
- Delivered compelling presentations to showcase product benefits and features.
- Managed product samples and promotional materials for effective distribution.
- Provided feedback to management on competitor activities and market challenges.
- Achieved territory, individual and company goals for call metrics, sample distribution, market share and sales.
- Provided detailed product presentations to customers on a regular basis to promote products and services.
- Conducted in-depth analysis of customer needs and preferences to identify potential business opportunities.
- Maintained up-to-date knowledge of relevant industry trends and developments.
- Tracked sales activity using CRM software tools and reported results on a daily basis.
- Scheduled appointments with medical professionals to sell specific products.
- Performed ongoing review of customer accounts to ensure satisfaction with products and services offered.
- Educated customers on product features and technical details to highlight benefits.
- Resolved any customer complaints or issues in an efficient manner.
- Negotiated prices and set up contracts to finalize sales agreements.
- Established and executed territory business plans to meet sales goals.
- Delivered product samples to healthcare professionals, ensuring compliance with regulatory standards.
- Conducted detailed product presentations to medical staff, highlighting benefits and differentiators.
- Trained and mentored new sales representatives on product knowledge and sales techniques.
Pharmaceutical Sales Representative
Pfizer
Somerset
10.2010 - 10.2012
- Prepared sales presentations and proposals to explain product specifications and applications.
- Initiated sales campaigns to meet sales and production expectations.
- Visited pharmacies to determine product sales.
- Stocked or distributed resources, promotional, or educational materials.
- Selected or assisted customers in product selection based on customer needs, product specifications, and applicable regulations.
- Identified prospective customers through leads from existing clients, participation in organizations, and trade show and conference attendance.
- Maintained customer records, using automated systems.
- Completed expense reports, sales reports, or other paperwork.
- Collaborated with colleagues to exchange information, such as selling strategies and marketing information.
- Provided customers with ongoing technical support.
- Educated healthcare professionals on pharmaceutical products and therapeutic areas.
- Built strong relationships with doctors and healthcare providers in assigned territory.
- Delivered compelling presentations to showcase product benefits and features.
- Managed product samples and promotional materials for effective distribution.
- Provided feedback to management on competitor activities and market challenges.
- Achieved territory, individual and company goals for call metrics, sample distribution, market share and sales.
- Provided detailed product presentations to customers on a regular basis to promote products and services.
- Tracked sales activity using CRM software tools and reported results on a daily basis.
- Scheduled appointments with medical professionals to sell specific products.
- Performed ongoing review of customer accounts to ensure satisfaction with products and services offered.
- Employed effective selling, listening and negotiation skills while communicating with customers.
Pharmaceutical Sales Representative
King Pharma
Somerset
05.2006 - 10.2010
- Initiated sales campaigns to meet sales and production expectations.
- Visited establishments to evaluate needs and to promote product and service sales.
- Studied documentation for new scientific or technical products.
- Contacted new or existing customers to promote specific products or services.
- Advised customers on product usage to improve production.
- Selected or assisted customers in product selection based on customer needs, product specifications, and applicable regulations.
- Completed expense reports, sales reports, or other paperwork.
- Educated healthcare professionals on pharmaceutical products and therapeutic areas.
- Built strong relationships with doctors and healthcare providers in assigned territory.
- Delivered compelling presentations to showcase product benefits and features.
- Managed product samples and promotional materials for effective distribution.
- Achieved territory, individual and company goals for call metrics, sample distribution, market share and sales.
- Provided detailed product presentations to customers on a regular basis to promote products and services.
- Tracked sales activity using CRM software tools and reported results on a daily basis.
Pharmaceutical Sales Representative
UCB Pharma
Atlanta
10.2004 - 04.2006
- Educated healthcare professionals on pharmaceutical products and therapeutic areas.
- Built strong relationships with doctors and healthcare providers in assigned territory.
- Delivered compelling presentations to showcase product benefits and features.
- Managed product samples and promotional materials for effective distribution.
- Achieved territory, individual and company goals for call metrics, sample distribution, market share and sales.
- Provided detailed product presentations to customers on a regular basis to promote products and services.
- Maintained up-to-date knowledge of relevant industry trends and developments.
- Tracked sales activity using CRM software tools and reported results on a daily basis.
- Scheduled appointments with medical professionals to sell specific products.
Pharmaceutical Sales Representative
Novartis Pharmaceuticals
Bridgewater
07.2002 - 07.2004
- Educated healthcare professionals on pharmaceutical products and therapeutic areas.
- Built strong relationships with doctors and healthcare providers in assigned territory.
- Delivered compelling presentations to showcase product benefits and features.
- Managed product samples and promotional materials for effective distribution.
- Achieved territory, individual and company goals for call metrics, sample distribution, market share and sales.
- Maintained up-to-date knowledge of relevant industry trends and developments.
- Tracked sales activity using CRM software tools and reported results on a daily basis.
- Scheduled appointments with medical professionals to sell specific products.
- Educated customers on product features and technical details to highlight benefits.
- Established and executed territory business plans to meet sales goals.
Pharmaceutical Sales Representative
Roche Pharmaceuticals
Parsippany
09.1998 - 07.2002
- Educated healthcare professionals on pharmaceutical products and therapeutic areas.
- Built strong relationships with doctors and healthcare providers in assigned territory.
- Delivered compelling presentations to showcase product benefits and features.
- Managed product samples and promotional materials for effective distribution.
- Achieved territory, individual and company goals for call metrics, sample distribution, market share and sales.
- Provided detailed product presentations to customers on a regular basis to promote products and services.
- Maintained up-to-date knowledge of relevant industry trends and developments.
- Tracked sales activity using CRM software tools and reported results on a daily basis.
- Scheduled appointments with medical professionals to sell specific products.
- Performed ongoing review of customer accounts to ensure satisfaction with products and services offered.
- Participated in professional development programs aimed at improving skillset required for success in the role.
- Employed effective selling, listening and negotiation skills while communicating with customers.
- Educated customers on product features and technical details to highlight benefits.
Education
Bachelor Of Arts (B.A.) - Paralegal Sciences
Eastern Kentucky University
Richmond, KY05.2015
Bachelor Of Arts (B.A.) - Public Relations/Business Admin
Western Kentucky University
Bowling Green, KY, US05.1991
Skills
- Leave of Absence Management
- Tracking Leave
- Professional Relationships
- Human Resources Policy Implementation
- Microsoft Office
- Confidential Records Management
- Eligibility Determinations
- Adaptable to Changing Conditions
- Americans with Disabilities Act (ADA)
- Remote Conferencing and Communication
- Accurate Recordkeeping
- Interpersonal Communication Skills
- Complaint Handling
- Analytical and Critical Thinking
- Family Medical Leave Act (FMLA)
- Compliance monitoring
- Medical documentation review
- Employee relations
- Data analysis
- Communication strategies
- Time management
- Team collaboration
- Benefits administration
- ADA knowledge
- FMLA expertise
- Discretion and confidentiality
- Workers' compensation
- Strategic planning
- Career development
- Decision-making
- HR best practices
- Attention to detail
- Effective communication
- Call handling
- Product knowledge
Certification
Paralegal Certification
References
References available upon request
Timeline
Leave of Absence Specialist
Sunlife/Voya
10.2023 - Current
Leave Of Absence Specialist
Unum Insurance
10.2018 - 10.2023
Legal Assistant
Law Office Of Richard Hay
07.2015 - 10.2017
Assistant to the County Judge Executive
Pulaski Co. Government
01.2015 - 10.2015
Pharmaceutical Sales Representative
Depomed
10.2012 - 09.2014
Pharmaceutical Sales Representative
Pfizer
10.2010 - 10.2012
Pharmaceutical Sales Representative
King Pharma
05.2006 - 10.2010
Pharmaceutical Sales Representative
UCB Pharma
10.2004 - 04.2006
Pharmaceutical Sales Representative
Novartis Pharmaceuticals
07.2002 - 07.2004
Pharmaceutical Sales Representative
Roche Pharmaceuticals
09.1998 - 07.2002
Bachelor Of Arts (B.A.) - Paralegal Sciences
Eastern Kentucky University
Bachelor Of Arts (B.A.) - Public Relations/Business Admin
Western Kentucky University