Katrina Grubb
London
Summary
Adaptable Manager offers many years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager
Slim Chickens
London
01.2023 - Current
- Planned and conducted team meetings to review business results and communicate priorities.
- Oversaw daily operations, ensuring efficiency and adherence to quality standards.
- Executed opening, closing, and shift change functions to uphold operational excellence.
- Managed restaurant operations, including scheduling, budgeting, and inventory management.
- Trained new employees in their roles and responsibilities.
- Gathered guest feedback on food quality, resolved issues, and ensured beverage refills.
- Prepared employee schedules to optimize staffing during peak periods.
- Reconciled daily transactions, balanced cash registers, and deposited earnings at bank.
Salesperson
Cricket Wireless
London
05.2022 - 01.2023
- Listened to customer needs to identify and recommend best products and services.
- Collaborated with team members to develop effective sales plans.
- Participated in events to attract additional customers.
- Managed opening and closing procedures for store.
- finalized deposit
Cashier/service Desk/ Money Center
Walmart
London
02.2017 - 03.2018
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Answered customer questions and provided store information.
- Maintained work area and kept cash drawer organized.
- Scanned items and checked pricing on cash register for accuracy.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Managed check cashing and conducted electronic fund transfers
Crew Member/ Shift Manager
McDonald's
London
12.2013 - 08.2015
- Enforced safety regulations among staff during equipment usage and food item preparation.
- Executed store closing procedures and processed deposit.
- Resolved customer complaints in a professional manner.
Education
North Laurel High School
London, KY05-2015
Skills
- Team management
- Employee training
- Customer service
- Sales planning
Certification
- SERVSAFE
References
References available upon request.
Timeline
Manager
Slim Chickens
01.2023 - Current
Salesperson
Cricket Wireless
05.2022 - 01.2023
Cashier/service Desk/ Money Center
Walmart
02.2017 - 03.2018
Crew Member/ Shift Manager
McDonald's
12.2013 - 08.2015
North Laurel High School
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