Approachable professional with experience in logistics operations and customer engagement. Recognized for attention to detail, patience, reliability and team collaboration.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Lead (Remote)
Crossroads Courier
Las Vegas
12.2025 - 05.2026
Assisted team members with operational tasks and provided training support.
Coordinated daily operations to ensure timely deliveries and efficient routing.
Collaborated with drivers to plan routes and improve service efficiency.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Formed and sustained relationships with clients.
Branch Manager (On site & Remote)
B2B Delivery
Las Vegas
03.2019 - 11.2025
Managed daily operations of courier branch to ensure efficient service delivery.
Coordinated logistics for timely pickups and deliveries across service areas.
Resolved customer inquiries and complaints to enhance satisfaction levels.
Provided guidance and support to team members regarding problem resolution and customer service issues.
Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Driver
DoorDash/Lyft
Las Vegas
05.2018 - 03.2019
Transported passengers safely to various destinations across the city.
Delivered food
Store Manager
Mail Zone
Las Vegas
03.2017 - 05.2018
Conducted daily store operations, including opening and closing procedures and cash handling.
Phlebotomist (externship)
VA Hospital
Lexington
04.2012 - 04.2012
Collected blood samples from patients, ensuring adherence to safety protocols and maintaining specimen integrity.
Communicated with patients to alleviate anxiety and enhance comfort during blood collection procedures.
Verified patient information to ensure accurate specimen matching and prevent errors.
Operations Lead at Hypersonic Infotech and Telecommunication Services Pvt LtdOperations Lead at Hypersonic Infotech and Telecommunication Services Pvt Ltd