Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katrinia Carey

Alvaton

Summary

Approachable professional with experience in logistics operations and customer engagement. Recognized for attention to detail, patience, reliability and team collaboration.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Operations Lead (Remote)

Crossroads Courier
Las Vegas
12.2025 - 05.2026
  • Assisted team members with operational tasks and provided training support.
  • Coordinated daily operations to ensure timely deliveries and efficient routing.
  • Collaborated with drivers to plan routes and improve service efficiency.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Formed and sustained relationships with clients.

Branch Manager (On site & Remote)

B2B Delivery
Las Vegas
03.2019 - 11.2025
  • Managed daily operations of courier branch to ensure efficient service delivery.
  • Coordinated logistics for timely pickups and deliveries across service areas.
  • Resolved customer inquiries and complaints to enhance satisfaction levels.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.

Driver

DoorDash/Lyft
Las Vegas
05.2018 - 03.2019
  • Transported passengers safely to various destinations across the city.
  • Delivered food

Store Manager

Mail Zone
Las Vegas
03.2017 - 05.2018
  • Conducted daily store operations, including opening and closing procedures and cash handling.

Phlebotomist (externship)

VA Hospital
Lexington
04.2012 - 04.2012
  • Collected blood samples from patients, ensuring adherence to safety protocols and maintaining specimen integrity.
  • Communicated with patients to alleviate anxiety and enhance comfort during blood collection procedures.
  • Verified patient information to ensure accurate specimen matching and prevent errors.

Education

Certificate - Phlebotomy

Med Tech College
Lexington, KY
10-2012

High School Diploma -

Franklin High School
Franklin, NC
06-1997

Skills

  • Logistics management
  • Attention to detail
  • Customer relationships
  • Verbal/written communication
  • Team player
  • Dependable
  • Reliable
  • Approachable
  • Friendly

Certification

  • HIPAA training 10/2012, 11/2023
  • Bloodborne Pathogens training 11/2023
  • TSA/IAC Air Cargo Security training 02/2026
  • AI "Claude" 06/2026

Timeline

Operations Lead (Remote)

Crossroads Courier
12.2025 - 05.2026

Branch Manager (On site & Remote)

B2B Delivery
03.2019 - 11.2025

Driver

DoorDash/Lyft
05.2018 - 03.2019

Store Manager

Mail Zone
03.2017 - 05.2018

Phlebotomist (externship)

VA Hospital
04.2012 - 04.2012

Certificate - Phlebotomy

Med Tech College

High School Diploma -

Franklin High School
Katrinia Carey