Kay-Ann Henry
West Bay,Cayman Islands
Summary
Customer-focused professional seeking a position with The Ritz-Carlton, where I can leverage my experience in tourism, government services, and high-pressure customer environments to deliver exceptional, personalized guest experiences aligned with luxury hospitality standards.
Overview
10
10
years of professional experience
4036
4036
years of post-secondary education
1
1
Certification
Work History
Assistant Compliance Officer
WORC
, Cayman Islands
01.2023 - Current
- Monitor and enforce compliance with immigration and labour laws
- Review work permit applications and supporting documentation
- Assist with investigations into regulatory breaches
- Conduct site visits, inspections, and compliance audits
- Maintain accurate records and update internal databases
- Communicate with employers, employees, and stakeholders professionally
- Prepare reports, correspondence, and case summaries
- Provide guidance on work permits and residency regulations
- Handle sensitive information with strict confidentiality
- Resolve inquiries and complaints efficiently and professionally
Customer Support Representative
Travel Cayman
, Cayman Islands
02.2021 - 12.2022
- Assisted international travelers with COVID-19 entry requirements
- Managed high volumes of customer inquiries during peak periods
- Ensured compliance with government travel regulations
- Delivered clear, professional communication to diverse clients
- Provided reassurance and support in high-stress situations
Sales Associate
Island Company
, Cayman Islands
04.2016 - 06.2020
- Delivered friendly, attentive retail customer service
- Assisted customers with product selection and purchases
- Maintained store presentation and cleanliness
- Created a welcoming and positive shopping experience
Education
CXC English - Grade 2
John Gray High School
Cayman IslandsCXC Mathematics - Grade 2
John Gray High School
Cayman IslandsSkills
- Customer Service Excellence
- Guest Relations
- Compliance
- Regulatory Enforcement
- Immigration Laws
- Labour Laws
- Investigations
- Case Management
- Evidence Handling
- Conflict Resolution
- Stakeholder Engagement
- Risk Assessment
- Policy Interpretation
- Strong Written Communication
- Strong Verbal Communication
- Report Writing
- Administrative Support
- Data Management
- Microsoft Office Suite
- Ability to Work Under Pressure
- Fast-Paced Environments
- Multicultural Communication
- Client Support
Certification
- Microsoft Word, Excel & PowerPoint
- Report Writing & Investigation Techniques
- Risk Management Training
- Document Fraud Detection
- Police Safety Training
- Self-Defense Training
- City & Guilds Communication Course
Additional Information
Experience working with international clients and tourists, Calm, professional, and solution-oriented under pressure, Strong interest in luxury hospitality and guest service excellence, Flexible availability (including weekends and holidays)
References
- Nettie Bulgin, (345) 326-1002
- Vidiya Clarke, (345) 925-6085
- Jean Solomon, (345) 926-9306
Timeline
Assistant Compliance Officer
WORC
01.2023 - Current
Customer Support Representative
Travel Cayman
02.2021 - 12.2022
Sales Associate
Island Company
04.2016 - 06.2020
CXC English - Grade 2
John Gray High School
CXC Mathematics - Grade 2
John Gray High School