Kayden Cloern
Madisonville
Summary
Versatile professional experienced in account management and technical maintenance. Combines strong interpersonal skills with hands-on technical expertise to enhance customer interactions and maintain equipment reliability. Committed to continuous improvement and adapting to evolving challenges in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Account Manager
Midsouth Rentals
Madisonville
05.2024 - Current
- Managed client accounts and fostered strong relationships with key stakeholders to ensure client retention.
- Resolved client concerns promptly, resulting in increased customer satisfaction and loyalty.
- Acted as main point of contact in matters relating to client concerns and needs.
- Negotiated contracts with clients, achieving favorable terms that contributed to profitability.
- Renewed existing accounts by building relationships with clients.
- De-escalated customer interactions by providing alternative solutions to issues.
- Provided training and support to new team members on account management processes.
- Coordinated rental agreements and ensured compliance with company policies.
Maintenance Technician
Midsouth Rentals
Madisonville
10.2022 - 05.2024
- Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime.
- Scheduled preventive maintenance programs to keep equipment in good working condition.
- Implemented diagnostics to identify failures and determine parts and material requirements for efficient repairs.
- Set up and operated machine tools to repair or fabricate jigs, fixtures or tools.
- Diagnosed mechanical problems using visual inspections and test instruments.
- Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.
- Inspected electrical components for defects and hazards, making adjustments as required.
- Performed routine maintenance by inspecting drives, motors or belts.
- Repaired machines, equipment or structures using tools or equipment.
- Implemented troubleshooting techniques to resolve issues.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Operated hand and power tools to complete repairs.
- Collaborated with building managers to assess needs and plan preventive maintenance schedules, ensuring optimal equipment performance.
- Repaired or replaced faulty wiring, switches, relays, and other electrical components.
- Diagnosed and corrected mechanical problems using blueprints, repair manuals or parts catalogs.
- Inspected, operated or tested machinery or equipment to diagnose machine malfunctions.
- Dismantled machines, equipment, or devices to access and remove defective parts.
- Implemented preventive maintenance practices and upheld equipment guidelines to avoid failures.
- Developed preventative maintenance plans to enhance reliability and longevity of diverse machinery.
HVAC Technician
Indoor Comfort Service
Madisonville
11.2020 - 10.2022
- Cut and drilled holes in floors, walls and roofs to install equipment using power saws and drills.
- Assessed system operations to identify maintenance needs, enhancing reliability and efficiency.
- Promptly responded to complaints about temperature problems during massive heatwave and conducted assessments to determine causes and target solutions.
- Installed, repaired and maintained residential HVAC equipment, including furnaces, air conditioners, heat pumps and duct systems.
- Installed furnaces, boilers and A/C units in new and existing buildings and assessed functionality of existing units.
- Checked pressure readings on system gauges to diagnose malfunctions and ensure optimal performance.
- Tested equipment following each install to determine efficiency and proper functionality.
- Diagnosed and identified faulty components in malfunctioning HVAC systems using specialized testing tools.
- Troubleshot and diagnosed HVAC equipment issues, recommending targeted solutions for effective remediation.
- Tested pipe, tubing joints, and connections for leaks.
- Installed heating, air conditioning and ventilation equipment and tested for proper operation.
- Troubleshot complex control circuits involving relays, transformers and switches.
- Cleaned evaporator coils, condensate drains and blower wheels to maintain optimal efficiency of the unit.
- Calibrated thermostats, tested capacitors and checked refrigerant levels for proper functioning of the system.
- Repaired or replaced defective parts such as compressors, motors, fans and other components in heating and cooling systems.
Education
High School Diploma -
Madisonville North Hopkins High School
Madisonville, KY05-2020
Skills
- Client relationship management
- Contract negotiation
- Project coordination
- Order management
- Customer service excellence
- Issue resolution
- Feedback solicitation
- Problem solving
- Effective communication
- Time management
- Technical support
- Cold calling skills
Education and Training
other
Timeline
Account Manager
Midsouth Rentals
05.2024 - Current
Maintenance Technician
Midsouth Rentals
10.2022 - 05.2024
HVAC Technician
Indoor Comfort Service
11.2020 - 10.2022
High School Diploma -
Madisonville North Hopkins High School