Kayla Fulk
Radcliff
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
7
7
years of professional experience
Work History
Receptionist
European Wax Center
02.2023 - 04.2023
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Environmental Services
Baptist Health Hardin Hospital
07.2023 - 09.2024
- Collaborated with interdisciplinary teams on special projects or events requiring additional environmental services support.
- Provided exceptional customer service to patients, visitors, and staff while performing routine duties as an Environmental Services Assistant.
- Ensured compliance with safety guidelines by attending required training sessions and adhering to best practices in environmental services operations.
- Continuously improved personal skills and knowledge in environmental services practices through training sessions, workshops, and other learning opportunities.
- Collaborated with environmental services staff to ensure proper cleaning, disinfection, and sterilization of patient care areas and equipment.
Panera Bread Associate
Panera Bread
10.2018 - 01.2022
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Prioritized helping customers over completing other routine tasks in store.
Professional Residential Cleaner
Knox Hills
11.2024 - 05.2025
- Managed inventory of necessary cleaning supplies while minimizing waste through careful usage monitoring strategies.
- Maintained a clean and organized appearance for client homes, ensuring maximum comfort and ease of use.
- Delivered consistent results by adhering to established cleaning protocols and checklists.
- Upheld all safety standards when handling potentially hazardous materials during daily cleaning routines.
- Demonstrated flexibility and adaptability when accommodating unique client requests or last-minute scheduling changes.
- Collaborated with team members to complete larger-scale projects or deep-cleaning assignments efficiently within designated timeframes.
Housekeeping Room Attendant
IHG Army Hotels
06.2025 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
Education
High school diploma -
North Hardin High School
Radcliff, KY05.2020
Skills
- Cash Handling
- Cashiering
- Cleaning Experience
- Communication Skills
- Customer Service
- Organizational Skills
- Food service
- Time management
- Telephone skills
- Customer/Client relations
- Verbal and written communication
- Appointment scheduling
- Greeting and seating clients
Timeline
Housekeeping Room Attendant
IHG Army Hotels
06.2025 - Current
Professional Residential Cleaner
Knox Hills
11.2024 - 05.2025
Environmental Services
Baptist Health Hardin Hospital
07.2023 - 09.2024
Receptionist
European Wax Center
02.2023 - 04.2023
Panera Bread Associate
Panera Bread
10.2018 - 01.2022
High school diploma -
North Hardin High School
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