Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Gathof

Shepherdsville

Summary

Dedicated Customer Service Representative known for effective communication and problem-solving. Proven ability to enhance customer relationships and resolve complaints efficiently, contributing to elevated customer satisfaction.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

APL LLC
Shepherdsville
06.2023 - Current
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved customer complaints promptly and efficiently.
  • Assisted customers with inquiries and resolved issues efficiently.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Utilized communication tools to keep customers informed about product updates.
  • Collaborated with team to develop and implement customer service strategies.
  • Trained new staff on customer service protocols and best practices.
  • Maintained detailed records of customer interactions and transactions.
  • Provided actionable feedback to management on service improvements and identified challenges.
  • Cultivated strong customer relationships, fostering loyalty and encouraging repeat business.

Education

High School Diploma -

Southern High School
Louisville, KY
07-2019

Skills

  • Customer service
  • Customer relationship management
  • CRM software
  • Issue resolution
  • Record keeping
  • Product knowledge

Timeline

Customer Service Representative

APL LLC
06.2023 - Current

High School Diploma -

Southern High School
Kayla Gathof