Kayla Hall
Phelps
Summary
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
18
18
years of professional experience
Work History
Security Officer
Elite Security Services
08.2023 - 03.2025
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Created a welcoming atmosphere for guests while maintaining strict vigilance over potential security hazards or breaches.
Sales Associate
Save A Lot
02.2018 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
CNA
Shelby Valley Nursing Home
01.2011 - 05.2015
- Assisted patients with daily living activities, promoting independence and dignity.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Assistant Manager
Big Sandy Superstores
01.2007 - 03.2011
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
Associate of Science - Accounting And Finance
Morehead State University
05-2007
High School Diploma -
South Floyd High School
Hi Hat03-2005
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Problem-solving skills
- Multi-tasking strength
- Organizational skills
- Strong oral and written communication skills
- Team collaboration
- Reading and teaching
- Reference services
Timeline
Security Officer
Elite Security Services
08.2023 - 03.2025
Sales Associate
Save A Lot
02.2018 - 05.2021
CNA
Shelby Valley Nursing Home
01.2011 - 05.2015
Assistant Manager
Big Sandy Superstores
01.2007 - 03.2011
Associate of Science - Accounting And Finance
Morehead State University
High School Diploma -
South Floyd High School
Similar Profiles
Fernan PabualanFernan Pabualan
Security Guard at Elite Security ServicesSecurity Guard at Elite Security Services
Edward BaileyEdward Bailey
Armed Security Officer at Elite Security ServicesArmed Security Officer at Elite Security Services
Samad MotonSamad Moton
Security Officer at Elite Security ServicesSecurity Officer at Elite Security Services
MOSES NJOGUMOSES NJOGU
SECURITY GUARD at ELITE SECURITY SERVICESSECURITY GUARD at ELITE SECURITY SERVICES
Kendall MorrisonKendall Morrison
Blaster Assistant at Nelson BrothersBlaster Assistant at Nelson Brothers