Kayla Ingram
Franklin
Summary
Proven Branch Administrator with a track record of enhancing workflow and customer service at Quick Draw Tarpaulin Systems. Expert in office administration and relationship management, I significantly improved patient care coordination at Franklin County Rural Health Clinic. Demonstrates exceptional attention to detail and a strong work ethic, ensuring high levels of efficiency and accuracy in all tasks.
Overview
15
15
years of professional experience
Work History
Branch Administrator
Quick Draw Tarpaulin Systems
Franklin, KY
02.2014 - Current
- Maintained friendly and professional customer interactions.
- Managed daily operations to maintain smooth workflow, overseeing scheduling, inventory management, and task delegation.
- Administered payroll tasks accurately ensuring all employees were paid on time without discrepancies.
- Handled confidential information professionally safeguarding sensitive company data at all times.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Performed banking, business administration and financial tasks
- handled incoming calls, managed phone communications
Administration/Referral Coordinator
Franklin County Rural Health Clinic
Mount Vernon, TX
08.2010 - 10.2012
- Addressed referral discrepancies to minimize delays, enhancing overall patient care.
- Coordinated efforts with various departments to ensure seamless patient transitions between services.
- Managed multiple referral requests simultaneously to ensure timely processing and resolution.
- Established strong relationships with external providers through regular updates and follow-ups.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Processed referral requests from patients, doctors and other health care professionals.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Developed strong relationships with healthcare providers to ensure broad network of specialists for patient referrals.
- Maintained accurate and up-to-date patient records, contributing to improved healthcare outcomes.
Education
Medical Assistant -
Delta College of Arts
Lafayette, LA09-2009
High School Diploma -
Franklin-Simpson High School
Franklin, KY06-2006
Skills
- Cash handling
- Office administration
- Scheduling appointments
- Banking
- Document management
- Relationship management
- Branch operations management
- Excellent work ethic
- Customer service
- Team player
- Attention to detail
- Customer relationships
- Friendly
- Relationship building and management
- Approachable
- Verbal/written communication
- Dependable
- Multi-tasking
Timeline
Branch Administrator
Quick Draw Tarpaulin Systems
02.2014 - Current
Administration/Referral Coordinator
Franklin County Rural Health Clinic
08.2010 - 10.2012
Medical Assistant -
Delta College of Arts
High School Diploma -
Franklin-Simpson High School