Kayla Ingram
Franklin
Summary
Proven Branch Administrator with a track record of enhancing workflow and customer service at Quick Draw Tarpaulin Systems. Expert in office administration and relationship management, I significantly improved patient care coordination at Franklin County Rural Health Clinic. Demonstrates exceptional attention to detail and a strong work ethic, ensuring high levels of efficiency and accuracy in all tasks.
Overview
15
15
years of professional experience
Work History
Branch Administrator
Quick Draw Tarpaulin Systems
02.2014 - Current
- Maintained friendly and professional customer interactions.
- Managed daily operations to maintain smooth workflow, overseeing scheduling, inventory management, and task delegation.
- Administered payroll tasks accurately ensuring all employees were paid on time without discrepancies.
- Handled confidential information professionally safeguarding sensitive company data at all times.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Performed banking, business administration and financial tasks
- handled incoming calls, managed phone communications
Administration/Referral Coordinator
Franklin County Rural Health Clinic
08.2010 - 10.2012
- Addressed referral discrepancies to minimize delays, enhancing overall patient care.
- Coordinated efforts with various departments to ensure seamless patient transitions between services.
- Managed multiple referral requests simultaneously to ensure timely processing and resolution.
- Established strong relationships with external providers through regular updates and follow-ups.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Processed referral requests from patients, doctors and other health care professionals.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Developed strong relationships with healthcare providers to ensure broad network of specialists for patient referrals.
- Maintained accurate and up-to-date patient records, contributing to improved healthcare outcomes.
Education
Medical Assistant -
Delta College of Arts
Lafayette, LA09-2009
High School Diploma -
Franklin-Simpson High School
Franklin, KY06-2006
Skills
- Cash handling
- Office administration
- Scheduling appointments
- Banking
- Document management
- Relationship management
- Branch operations management
- Excellent work ethic
- Customer service
- Team player
- Attention to detail
- Customer relationships
- Friendly
- Relationship building and management
- Approachable
- Verbal/written communication
- Dependable
- Multi-tasking
Timeline
Branch Administrator
Quick Draw Tarpaulin Systems
02.2014 - Current
Administration/Referral Coordinator
Franklin County Rural Health Clinic
08.2010 - 10.2012
Medical Assistant -
Delta College of Arts
High School Diploma -
Franklin-Simpson High School
Similar Profiles
Stephanie HouleStephanie Houle
General Maintenance Worker at Quick Draw Tarpaulin SystemsGeneral Maintenance Worker at Quick Draw Tarpaulin Systems
Danny DuttonDanny Dutton
Owner/Operator at Quick Draw Welding and Fabrication, LLCOwner/Operator at Quick Draw Welding and Fabrication, LLC
Alessandro PolaAlessandro Pola
Sales Export Manager at Cramaro Tarpaulin Systems SrlSales Export Manager at Cramaro Tarpaulin Systems Srl