Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Ingram

Franklin

Summary

Proven Branch Administrator with a track record of enhancing workflow and customer service at Quick Draw Tarpaulin Systems. Expert in office administration and relationship management, I significantly improved patient care coordination at Franklin County Rural Health Clinic. Demonstrates exceptional attention to detail and a strong work ethic, ensuring high levels of efficiency and accuracy in all tasks.

Overview

15
15
years of professional experience

Work History

Branch Administrator

Quick Draw Tarpaulin Systems
02.2014 - Current
  • Maintained friendly and professional customer interactions.
  • Managed daily operations to maintain smooth workflow, overseeing scheduling, inventory management, and task delegation.
  • Administered payroll tasks accurately ensuring all employees were paid on time without discrepancies.
  • Handled confidential information professionally safeguarding sensitive company data at all times.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Performed banking, business administration and financial tasks
  • handled incoming calls, managed phone communications


Administration/Referral Coordinator

Franklin County Rural Health Clinic
08.2010 - 10.2012
  • Addressed referral discrepancies to minimize delays, enhancing overall patient care.
  • Coordinated efforts with various departments to ensure seamless patient transitions between services.
  • Managed multiple referral requests simultaneously to ensure timely processing and resolution.
  • Established strong relationships with external providers through regular updates and follow-ups.
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Scheduled appointments with specialists on behalf of clients.
  • Processed referral requests from patients, doctors and other health care professionals.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
  • Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
  • Developed and maintained strong working relationship with referral sources to streamline processing.
  • Developed strong relationships with healthcare providers to ensure broad network of specialists for patient referrals.
  • Maintained accurate and up-to-date patient records, contributing to improved healthcare outcomes.

Education

Medical Assistant -

Delta College of Arts
Lafayette, LA
09-2009

High School Diploma -

Franklin-Simpson High School
Franklin, KY
06-2006

Skills

  • Cash handling
  • Office administration
  • Scheduling appointments
  • Banking
  • Document management
  • Relationship management
  • Branch operations management
  • Excellent work ethic
  • Customer service
  • Team player
  • Attention to detail
  • Customer relationships
  • Friendly
  • Relationship building and management
  • Approachable
  • Verbal/written communication
  • Dependable
  • Multi-tasking

Timeline

Branch Administrator

Quick Draw Tarpaulin Systems
02.2014 - Current

Administration/Referral Coordinator

Franklin County Rural Health Clinic
08.2010 - 10.2012

Medical Assistant -

Delta College of Arts

High School Diploma -

Franklin-Simpson High School

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Kayla Ingram