Kayla Kelly

Processed applications for government funded programs, reviewed documentation to ensure qualifications for approval was met, followed HIPAA regulations to ensure privacy to consumers, multitasked between applications and knowledge-based articles to verify authenticity and current standards, notated and escalated fraud cases.

Labeled/ addressed incoming tickets and generated new tickets via Zendesk, categorized and labeled inbound cases, addressed tickets promptly and accurately, addressed member’s inquiries on public social platforms, contributed in conduction QA Audits.

Managed inbound chats, provided tailored product recommendations for customers, created shopping carts based on customer’s wants, offered step-by-step assistance during checkout, responded to customer inquiries.

Handled inbound calls, diagnosed and resolved technical and software issues, coordinated repairs on customer’s behalf, directed calls to necessary departments, consistently stayed updated on evolving knowledge base articles and practices.

Handled inbound calls, diagnosed and resolved technical and software issues, coordinated repairs on customer’s behalf, directed calls to necessary departments, consistently stayed updated on evolving knowledge base articles and practices.

· Unloaded and scanned freight, stocked, organized inventory, operated cash registers, created personalized orders, filed claims.