Kayla Kelly
Williamstown
Summary
Dynamic professional with extensive experience at Pinnacle Treatment Centers, excelling in project management and strategic planning. Proven track record in enhancing operational performance and compliance, while fostering community partnerships. Adept at budget management and self-motivated leadership, successfully launching innovative treatment programs and improving patient outcomes.
Overview
3
3
years of professional experience
Work History
Patient Care Manager-Residential Services
Pinnacle Treatment Centers
06.2025 - Current
- Recruitment, onboarding, performance evaluations, and retention strategies for PCS team members.
- Manage staffing, scheduling, payroll, and timekeeping to meet program needs and compliance standards.
- Address staff concerns, and collaborate with HR to resolve issues.
- Coordinate team meetings, training sessions, and quality improvement initiatives
- Oversee patient admissions, discharges, safety protocols, and crisis interventions in collaboration with clinical teams.
- Ensure accurate documentation, regulatory compliance, and infection control across PCS operations.
- Support psychoeducational groups and recreational activities aligned with clinical goals.
- Monitor census accuracy, EHR entries, and departmental communication tools.
- Uphold ethical standards and boundary guidelines through training and supervision.
Discharge Planner
Pinnacle Treatment Centers
03.2025 - 06.2025
- Coordinated post-treatment services, ensuring stable housing and medical appointments for clients.
- Established partnerships with community organizations across Kentucky to enhance services for patients.
- Health record documentation.
- Work alongside the treatment team for the best patient outcomes.
Regional Housing Director Kentucky
Pinnacle Treatment Centers
06.2024 - 03.2025
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Developed and implemented strategic plans to ensure organizational goals were met.
- Implemented systems for tracking progress on key initiatives or projects.
- Developed policies and procedures to ensure compliance with corporate standards.
- Managed budgeting and financial planning processes for the organization.
- Led cross-functional teams in the development of innovative solutions to complex problems.
- Facilitated launch of two new substance abuse treatment programs in Kentucky.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Identified opportunities for improvement in operational performance metrics.
Housing Manager
Pinnacle Treatment Centers
12.2022 - 06.2024
- Assisted with the recruitment, hiring, and training of new teammates.
- Coordination and administration of sizable team.
- Comply with organizational policies, procedures, and performance improvement initiatives.
- Ensured accuracy of Electronic Health Records through systematic reviews and validations.
- Collaborated with Human Resources to investigate issues and develop corrective action plans.
- Partnered with Vice President of Housing to implement new program procedures.
- Established new site operations from inception to full functionality.
Education
Associate of Arts - Business
Gateway Community College
Edgewood, KYSkills
- Project management
- Health record documentation
- Regulatory compliance
- Community outreach
- Budget management
- Strategic planning
- Managing multiple projects
- Self-motivated
Timeline
Patient Care Manager-Residential Services
Pinnacle Treatment Centers
06.2025 - Current
Discharge Planner
Pinnacle Treatment Centers
03.2025 - 06.2025
Regional Housing Director Kentucky
Pinnacle Treatment Centers
06.2024 - 03.2025
Housing Manager
Pinnacle Treatment Centers
12.2022 - 06.2024
Associate of Arts - Business
Gateway Community College