Kayla Newman
Shepherdsville
Summary
Resourceful server with 6 years of experience in fast-paced restaurant environments, excelling in customer service and communication. Proven ability to manage high-volume situations while maintaining a positive dining experience. Certified in food safety (ServSafe) and skilled in organizational tasks, contributing to efficient operations and customer satisfaction. Seeking to leverage strong interpersonal skills in a 911 dispatcher role to support community safety and effective communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Texas Roadhouse
Elizabethtown
2020.01 - 2022.05
- Assisted in training new servers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Accurately recorded orders on cash register and point-of-sale system.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Stocked service areas with supplies during slow periods.
- Addressed complaints to kitchen staff and served replacement items.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Took orders from customers accurately and in a timely manner.
- Provided excellent customer service to ensure satisfaction.
- Monitored dining room for cleanliness and proper set-up at all times.
- Updated and maintained databases with current information.
- Exceeded customer satisfaction by finding creative solutions to problems.
Accounting Assistant
S.O. Contracting
2018.11 - 2020.08
- Prepared and processed payroll.
- Assisted with month-end and year-end close processes, preparing necessary journal entries.
- Prepared and issued customer invoices, monitored receivables, and managed collections process.
- Answered questions from customers regarding their billing or payment status.
- Managed vendor relationships by ensuring timely payments and resolving disputes.
- Handled bi-weekly payroll services for company employees.
- Analyzed financial statements to identify trends and make recommendations for improvement.
- Classified and summarized financial data to compile and enter in financial records
- Matched orders with invoices and recorded required information.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Worked effectively in team environments to make the workplace more productive.
- Managed household errands and other essential duties.
- Completed day-to-day duties accurately and efficiently.
Server
Texas Roadhouse
Lexington
2016.08 - 2018.10
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Assisted in training new servers.
- Provided exceptional service to high volume of daily customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Worked effectively in team environments to make the workplace more productive.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Customer Service Representative
Sun Tan City Corporate
Elizabethtown
2015.05 - 2016.07
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
Meade County High Schopl
Brandenburg, KY2015-05
Some College (No Degree) - Education
University of Kentucky
Lexington, KYSkills
- Customer service
- Order management
- Food safety
- Point-of-sale operation
- Conflict resolution
- Team collaboration
- Time management
- Clear communication
- Problem solving
- Task prioritization
- Calm demeanor
- Quality control
- Positive and professional
- Price memorization
- Guest engagement
- Positive guest interactions
- Memory retention
- Regulatory compliance
Certification
ServSafe Food Handlers Certification
Timeline
Server
Texas Roadhouse
2020.01 - 2022.05
Accounting Assistant
S.O. Contracting
2018.11 - 2020.08
Server
Texas Roadhouse
2016.08 - 2018.10
Customer Service Representative
Sun Tan City Corporate
2015.05 - 2016.07
High School Diploma -
Meade County High Schopl
Some College (No Degree) - Education
University of Kentucky