Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Thomas

George Town

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Bank of Butterfield
03.2022 - 07.2022
  • Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.
  • Removed mutilated currency from circulation.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Processed over 50 transactions per day.

Administrative Assistant

Grace Immigration And Administrative Services
06.2020 - 03.2022
  • Developed strategies to streamline and improve office procedures.
  • Managed filing system, entered data, and completed other clerical tasks.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Completed WORC-related applications such as work permits (temporary, grants, renewals & amendments), permanent residencies, and Caymanian Status.

Corporate Assistant

Maples
11.2021 - 01.2022
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Housekeeping Office Coordinator

Margaritaville Beach Resort
08.2018 - 11.2019
  • Communicated repair needs to maintenance staff.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Completed schedules, shift reports, and other business documentation.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Worked with front desk to respond promptly to all guest requests.
  • Addressed customer feedback and complaints to maximize satisfaction.

PBX Hotel Operator

Margaritaville Beach Resort
02.2017 - 08.2018
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Connected callers with appropriate professional, department, or business.
  • Resolved customer issues and complaints promptly and politely, upholding satisfaction.
  • Collected and verified telephone numbers, addresses, and proper spelling of names.
  • Operated switchboard and routed incoming calls to appropriate departments. Over 75 calls per shift.
  • Assisted colleagues with achieving task requirements, aiding team productivity and performance.
  • Maintained detailed customer call and inquiry logs for performance monitoring.
  • Followed up on customer inquiries to confirm issues were adequately addressed.
  • Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
  • Attended safety training meetings to learn procedures for handling medical and fire emergency calls.

Education

Some College (No Degree) - Applied Science in Business Administration (AAS)

University College of The Cayman Islands
George Town Grand Cayman

High School Diploma -

Holland High
Trelawny, Jamaica
07.2012

Skills

  • Critical Thinking
  • Cash Deposit Preparation
  • Time Management
  • Multi-Line Phone Systems
  • Customer Service
  • Travel Planning
  • Prioritization
  • Microsoft Office

Timeline

Customer Service Representative

Bank of Butterfield
03.2022 - 07.2022

Corporate Assistant

Maples
11.2021 - 01.2022

Administrative Assistant

Grace Immigration And Administrative Services
06.2020 - 03.2022

Housekeeping Office Coordinator

Margaritaville Beach Resort
08.2018 - 11.2019

PBX Hotel Operator

Margaritaville Beach Resort
02.2017 - 08.2018

Some College (No Degree) - Applied Science in Business Administration (AAS)

University College of The Cayman Islands

High School Diploma -

Holland High

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Kayla Thomas