Kayla Vega
Hopkinsville
Summary
Experienced claims professional prepared to excel in handling and resolving complex claims. Strong focus on team collaboration, adapting to changing needs, and achieving results. Proven skills in assessing claims, customer service, and effective communication. Reliable and solution-oriented, with commitment to delivering high-quality outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Express FNOL Associate
Allstate Corp
11.2024 - Current
- Managed high volume of claim files, prioritizing tasks for timely completion.
- Reduced turnaround time on claim resolutions by optimizing workflows within the department.
- Streamlined claims processing for increased efficiency and faster resolutions.
- Ensured compliance with legal requirements, state regulations, and internal guidelines throughout the claims process.
- Reviewed policy documents carefully to make accurate determinations regarding coverage eligibility for each claim.
- Contributed ideas that led to streamlined processes for more efficient operations within the Express Claims team.
- Liaised between policyholders and third-party providers for efficient coordination of services during the claims process.
Express Claims Associate
State Farm
04.2023 - 11.2024
- Managed high volume of claim files, prioritizing tasks for timely completion.
- Handled escalated customer complaints professionally, ensuring satisfactory outcomes whenever possible through effective communication skills.
- Reduced turnaround time on claim resolutions by optimizing workflows within the department.
- Streamlined claims processing for increased efficiency and faster resolutions.
- Reviewed policy documents carefully to make accurate determinations regarding coverage eligibility for each claim.
- Ensured compliance with legal requirements, state regulations, and internal guidelines throughout the claims process.
Customer Service Representative
TTEC
03.2022 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Hopkinsville Community College
Hopkinsville, KYSkills
- Customer service
- Claims processing
- Customer relations
- Time management
- Problem resolution
- Policy interpretation
- Call center experience
- Attention to detail
- Microsoft office
- Claims investigation
Certification
All Lines Adjuster - License Number: G017910
Timeline
Express FNOL Associate
Allstate Corp
11.2024 - Current
Express Claims Associate
State Farm
04.2023 - 11.2024
Customer Service Representative
TTEC
03.2022 - 03.2023
Hopkinsville Community College
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